Banking Customer Service Specialist

Bendigo Bank; Tewantin; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health and wellbeing support

Discount gym memberships

Private health insurance options

Employee Assistance Program (EAP)

Job summary

Bendigo Bank in Tewantin Noosa, Queensland, is seeking a Customer Service Officer to deliver exceptional service and help customers achieve their banking goals.

You’ll assist with transactions, online banking guidance and product recommendations, while building community connections and supporting local initiatives. You’ll be the friendly face of the branch, committed to accuracy, risk awareness and team collaboration.

Qualifications

• Experience in customer service environments.
• Ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions.
• Confident in communicating with customers face to face and over the phone.
• Eagerness to understand what makes our bank different.

Responsibilities

• Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
• Keeping up with constant change and assisting customers with digital literacy and online banking needs.
• Being the face of the branch and customer service, handling transactions, cash, queries and paperwork with risk considerations at the foreground.
• Embracing lifelong learning with on-the-job training and external development opportunities.
• Building connections by supporting customers, giving back to communities and having fun along the way.

Skills

Customer service

Sales and targets

Communication skills

Attention to detail

Banking knowledge

Team collaboration

Job description

Bendigo Bank in Tewantin Noosa, Queensland, is seeking a Customer Service Officer to deliver exceptional service and help customers achieve their banking goals.

You’ll assist with transactions, online banking guidance and product recommendations, while building community connections and supporting local initiatives. You’ll be the friendly face of the branch, committed to accuracy, risk awareness and team collaboration.