Community Banking Customer Service Specialist (12‑Month)

Bendigo Bank; Babinda; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Health and wellbeing support

BEN U corporate university access

Job summary

Bendigo Bank Babinda is seeking a Customer Service Officer for a 12-month contract in Babinda, QLD. You will assist customers with transactions, guide them on online banking, and recommend suitable products to meet their needs. Deliver outstanding service and support digital literacy across the customer base.

Join a community-focused team with on-the-job training and development opportunities, and be the face of the branch while helping customers achieve their financial goals.

Qualifications

• Experience in customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence to communicate with new and existing customers face to face and over the phone.

Responsibilities

• Assist customers with transactions and inquiries.
• Educate customers about online platforms and digital banking.
• Recommend products and services that fit customer needs.
• Be the branch face and provide effective cash handling and paperwork support.
• Participate in ongoing training and development opportunities.

Skills

Customer service experience

Attention to detail

Communication skills

Digital literacy

Job description

Bendigo Bank Babinda is seeking a Customer Service Officer for a 12-month contract in Babinda, QLD. You will assist customers with transactions, guide them on online banking, and recommend suitable products to meet their needs. Deliver outstanding service and support digital literacy across the customer base.

Join a community-focused team with on-the-job training and development opportunities, and be the face of the branch while helping customers achieve their financial goals.