Banking Customer Service Advisor | Grow Your Career

Bank of Melbourne; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Culture and wellbeing leave

Training and development

Employee banking discounts

Volunteer initiatives

Job summary

Bank of Melbourne is seeking a Customer Service Advisor for a full-time, branch-based role at the 360 Bourke St location in Melbourne. You will greet customers, understand their needs, and offer tailored banking solutions both in person and over the phone.

You’ll refer to specialist teams when needed and support customers to achieve their financial goals. The role emphasizes high-quality service, resilience in handling challenging interactions, and meeting sales targets, with a comprehensive

Qualifications

• Customer service and sales experience, ideally in a customer-facing or phone-based role with experience of working to targets.
• Resilience with the ability to stay calm and composed while handling challenging situations.
• Comfortable working toward sales/referral targets and calling customers.
• Numerical capability with cash handling and accurate financial transactions.

Responsibilities

• Welcome customers to the branch and engage in conversations to uncover needs.
• Provide tailored banking solutions using product knowledge, in person or by phone.
• Refer customers to specialised Banking teams when necessary.
• Support customers to make the most of their money and achieve financial goals.

Skills

Customer service

Sales targets

Phone-based communication

Resilience

Cash handling

Problem solving

Empathy

Job description

Bank of Melbourne is seeking a Customer Service Advisor for a full-time, branch-based role at the 360 Bourke St location in Melbourne. You will greet customers, understand their needs, and offer tailored banking solutions both in person and over the phone.

You’ll refer to specialist teams when needed and support customers to achieve their financial goals. The role emphasizes high-quality service, resilience in handling challenging interactions, and meeting sales targets, with a comprehensive