Casual Customer Advisor - Yeppoon, QLD

NAB; Yeppoon; On-site; AUD 52,000 - 68,000; Full time

Job summary

NAB Yeppoon is seeking a Branch Customer Advisor who puts customers at the centre of every interaction. You will be the first point of contact for our customers, delivering a seamless and personal banking experience in a local community setting.

You’ll help identify suitable products and services, from account openings to unsecured lending and everyday transactions, and demonstrate Smarter Banking options to make banking simple, secure and accessible.

Qualifications

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers.

Responsibilities

• Support NAB’s Yeppoon branch and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

Skills

Customer service

Team player

Attention to detail

Inclusion and diversity

Job description

Branch Customer Advisor – Banking – Yeppoon

Are empowered to make a positive difference for customers and communities

Given the opportunity to learn, grow and achieve.

Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by:

• Support NAB’s Yeppoon branch and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours:

Join our team in a casual setting with the following hours on offer. Candidates must be available to work Monday to Friday, but only when required. The first 4 weeks of the role will require full time availability Monday to Friday for training and onboarding.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.