Banking Customer Advisor - Casual Branch Support

NAB; Coffs Harbour City Council; On-site; AUD 55,000 - 65,000; Full time

Job summary

NAB Kempsey branch is seeking a Branch Customer Advisor – Banking to deliver a seamless customer experience and support customers and communities. You’ll be the first point of contact, helping customers with account opening, lending and transactions, and promoting Smarter Banking options for a simple, secure experience.

This role requires a customer-centric mindset, teamwork, and reliability; training spans six weeks, with coverage across Kempsey, Macksville, and Port Macquarie as needed.

Qualifications

• Demonstrates commitment to quality customer experiences.
• Team-oriented with attention to accuracy in every transaction.
• Customer-centric thinking with inclusive approach to diverse customers.

Responsibilities

• Support NAB’s Kempsey branch as the first point of contact for customers.
• Identify suitable products and services such as account opening, unsecured lending and transactions.
• Demonstrate Smarter Banking options to keep banking simple, easy and secure.

Skills

Customer service

Attention to detail

Team player

Communication

Problem solving

Job description

NAB Kempsey branch is seeking a Branch Customer Advisor – Banking to deliver a seamless customer experience and support customers and communities. You’ll be the first point of contact, helping customers with account opening, lending and transactions, and promoting Smarter Banking options for a simple, secure experience.

This role requires a customer-centric mindset, teamwork, and reliability; training spans six weeks, with coverage across Kempsey, Macksville, and Port Macquarie as needed.