Casual Banking Customer Experience Specialist

National Australia Bank; Yeppoon; Hybrid; AUD 52,000 - 72,000; Full time

Job summary

National Australia Bank in Yeppoon is seeking a Branch Customer Advisor – Banking to deliver a seamless customer experience and support the local community. You'll be the first point of contact for customers across the Yeppoon branch and nearby branches, helping with account openings, lending, and everyday transactions while promoting Smarter Banking options for simple, secure banking.

This casual, inclusive workplace values customer obsession, teamwork and inclusion as NAB aims to be the most

Qualifications

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers.

Responsibilities

• Support NAB’s Yeppoon branch and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

Skills

Customer service

Team player

Attention to detail

Job description

National Australia Bank in Yeppoon is seeking a Branch Customer Advisor – Banking to deliver a seamless customer experience and support the local community. You'll be the first point of contact for customers across the Yeppoon branch and nearby branches, helping with account openings, lending, and everyday transactions while promoting Smarter Banking options for simple, secure banking.

This casual, inclusive workplace values customer obsession, teamwork and inclusion as NAB aims to be the most