Banking Customer Advisor - Contact Centre | Flexible Hours

Regional Australia Bank Ltd.; Armidale; On-site; AUD 88,166,000 - 93,677,000; Full time

Job summary

Regional Australia Bank is seeking a Customer Advisor for our Contact Centre. Based in Lismore, Armidale, Port Macquarie or Warners Bay, you will handle everyday banking enquiries, transactions, card and payment support, and digital banking assistance.

You’ll manage referrals and promote scam awareness, enjoying a supportive team culture with lively daily variety and flexible options, including part-time or full-time rosters. Saturday morning shifts are required.

Qualifications

• Strong customer focus and attention to detail are essential.
• Confidence using banking systems and handling calls.
• Warm, clear, and professional communication with customers.

Responsibilities

• Assist customers across phone and digital channels with everyday banking enquiries.
• Support transactions, cards and payments, and digital banking features.
• Provide referrals to appropriate services and awareness of scams/fraud.

Skills

Customer focus

Attention to detail

System confidence

Active listening

Phone communication

Multitasking

Team player

Job description

Regional Australia Bank is seeking a Customer Advisor for our Contact Centre. Based in Lismore, Armidale, Port Macquarie or Warners Bay, you will handle everyday banking enquiries, transactions, card and payment support, and digital banking assistance.

You’ll manage referrals and promote scam awareness, enjoying a supportive team culture with lively daily variety and flexible options, including part-time or full-time rosters. Saturday morning shifts are required.