Customer Advisor - Contact Centre

Hive P&C Portal; Armidale; On-site; AUD 44,000 - 47,000; Full time

Job summary

Regional Australia Bank is seeking a Customer Advisor for its Contact Centre in New South Wales. The role covers phone and digital channel support for everyday banking, transactions, card/payments, digital banking, referrals, and awareness of scam/fraud.

Permanent, full-time with a 75-hour fortnight roster and a required Saturday morning shift. Based at Armidale, Port Macquarie, Lismore, or Warners Bay, with Queensland-style flexibility where possible.

Qualifications

• Warm, clear, and professional communication.
• Confidence speaking with customers by phone.
• Ability to multitask across systems and conversations.
• Strong attention to detail and willingness to follow procedures.
• Positive, adaptable, and team-focused attitude.

Responsibilities

• Support customers across phone and digital channels with everyday banking enquiries, transactions, card and payment support, digital banking, referrals, and scam or fraud awareness.

Skills

Customer service

Phone communication

Multitasking

Attention to detail

Team player

Job description

Introduction

Customer Advisor, Contact Centre Full-time Saturday mornings required

• Location: Port Macquarie, Lismore, Armidale or Warners Bay
• Employment: Permanent, full-time position
• Hours: 75 hrs per fortnight roster, with a Saturday morning roster required
• Remuneration: $32.50 per hour + superannuation + leave loading

Regional Australia Bank, now joined with Summerland Bank, is inviting expressions of interest for Customer Advisor opportunities in our Contact Centre team. Can be based at either Lismore, Armidale, Port Macquarie or Warners Bay.

In this role, you'll support customers across phone and digital channels with everyday banking enquiries, transactions, card and payment support, digital banking, referrals, and scam or fraud awareness.

Description

Why you'll enjoy this role

• Variety every day across customer enquiries, systems, and banking support.
• Supportive team culture in a close-knit Contact Centre environment.
• Flexible options where possible, with part-time or full-time work available.
• Great learning opportunities across banking, compliance, fraud awareness, and customer service.

About you

You don't need to know everything about banking from day one - we'll support you to learn. You'll need strong customer focus, attention to detail, confidence using systems, and the ability to listen, think ahead, and stay organised while managing calls.

• Warm, clear, and professional communication.
• Confidence speaking with customers by phone.
• Ability to multitask across systems and conversations.
• Strong attention to detail and willingness to follow procedures.
• Positive, adaptable, and team-focused attitude.

Working arrangements

Permanent full-time, with a required Saturday mornings roster.

Expressions of interest close: Tuesday 27 October 2026

We may contact applicants during the advertising period as expressions of interest are received.

Applicants must have full and ongoing working rights in Australia to be considered for this role.