Banking Customer Advisor — Contact Centre (Full-Time)

Hive P&C Portal; Armidale; On-site; AUD 44,000 - 47,000; Full time

Job summary

Regional Australia Bank is seeking a Customer Advisor for its Contact Centre in New South Wales. The role covers phone and digital channel support for everyday banking, transactions, card/payments, digital banking, referrals, and awareness of scam/fraud.

Permanent, full-time with a 75-hour fortnight roster and a required Saturday morning shift. Based at Armidale, Port Macquarie, Lismore, or Warners Bay, with Queensland-style flexibility where possible.

Qualifications

• Warm, clear, and professional communication.
• Confidence speaking with customers by phone.
• Ability to multitask across systems and conversations.
• Strong attention to detail and willingness to follow procedures.
• Positive, adaptable, and team-focused attitude.

Responsibilities

• Support customers across phone and digital channels with everyday banking enquiries, transactions, card and payment support, digital banking, referrals, and scam or fraud awareness.

Skills

Customer service

Phone communication

Multitasking

Attention to detail

Team player

Job description

Regional Australia Bank is seeking a Customer Advisor for its Contact Centre in New South Wales. The role covers phone and digital channel support for everyday banking, transactions, card/payments, digital banking, referrals, and awareness of scam/fraud.

Permanent, full-time with a 75-hour fortnight roster and a required Saturday morning shift. Based at Armidale, Port Macquarie, Lismore, or Warners Bay, with Queensland-style flexibility where possible.