Customer Advisor - Contact Centre

Regional Australia Bank Ltd; Armidale; On-site; AUD 85,411,000 - 89,544,000; Full time

Job summary

Regional Australia Bank Ltd is inviting expressions of interest for Customer Advisor opportunities in our Contact Centre team. Can be based at either Lismore, Armidale, Port Macquarie or Warners Bay.

In this role you’ll support customers across phone and digital channels with everyday banking enquiries, transactions, card and payment support, digital banking, referrals, and scam or fraud awareness. Permanent full-time with a Saturday morning roster.

Responsibilities

• Support customers across phone and digital channels with everyday banking enquiries, transactions, card and payment support, digital banking, referrals, and scam or fraud awareness.

Job description

Job Category: Call Centre & Customer Service

Location: Port Macquarie, Lismore, Armidale or Warners Bay

Employment: Permanent, full-time position

Hours: 75 hrs per fortnight roster, with a Saturday morning roster required

Remuneration: $32.50 per hour + superannuation + leave loading

Regional Australia Bank, now joined with Summerland Bank, is inviting expressions of interest for Customer Advisor opportunities in our Contact Centre team. Can be based at either Lismore, Armidale, Port Macquarie or Warners Bay.

In this role, you’ll support customers across phone and digital channels with everyday banking enquiries, transactions, card and payment support, digital banking, referrals, and scam or fraud awareness.

Job Description

Why you’ll enjoy this role

Variety every day across customer enquiries, systems, and banking support.

Supportive team culture in a close-knit Contact Centre environment.

Flexible options where possible, with part-time or full-time work available.

Great learning opportunities across banking, compliance, fraud awareness, and customer service.

About you

You don’t need to know everything about banking from day one — we’ll support you to learn. You’ll need strong customer focus, attention to detail, confidence using systems, and the ability to listen, think ahead, and stay organised while managing calls.

Warm, clear, and professional communication.

Confidence speaking with customers by phone.

Ability to multitask across systems and conversations.

Strong attention to detail and willingness to follow procedures.

Positive, adaptable, and team-focused attitude.

Working arrangements

Permanent full-time, with a required Saturday mornings roster. When applying, please include your preferred days and hours of work across the week.

Interested?

If you enjoy helping people, can juggle a few things at once, and would like to build your banking knowledge in a supportive team. We’d love to hear from you.

To learn more, please contact Haigen Edmonds, Senior Manager Contact Centre, on 0419 446 825, or Sue Glasby, Team Manager Contact Centre, on 0419 519 253.

Expressions of interest close: Tuesday 27 October 2026

We may contact applicants during the advertising period as expressions of interest are received.

Applicants must have full and ongoing working rights in Australia to be considered for this role.