Casual Customer Advisor - Kempsey, NSW

National Australia Bank; Kempsey; On-site; AUD 55,000 - 65,000; Full time

Job summary

National Australia Bank (NAB) is hiring a Branch Customer Advisor for Kempsey to deliver a seamless, tailored banking experience. You’ll be the first point of contact, helping customers with everyday banking needs and guiding them toward the right solutions.

Join a team that values inclusion and customer obsession, with training for the first 6 weeks and ongoing opportunities to learn, grow and serve the community.

Qualifications

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

Responsibilities

• Support Kempsey branch as the first contact, centring the customer in every interaction.
• Identify suitable products and services for customers (accounts, lending, transactions).
• Promote Smarter Banking options (self-service and digital) to make banking simple, easy, and secure.

Skills

Customer service

Teamwork

Attention to detail

Communication

Inclusion & diversity

Job description

Branch Customer Advisor – Banking – Kempsey

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by:

• Support NAB’s Kempsey branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours:

Join our team in a casual setting.

Candidates must be available to work Monday to Friday, but only when required. The first 6 weeks of the role will require full time availability Monday to Friday for training and onboarding.

Your home branch will Kempsey however your skills and expertise will also be required to cover our Macksville & Port Macquarie branches, so a licence and transport is essential.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Unsolicited CVs from agencies will not be accepted.