Banking Branch Customer Champion | Career Growth

NAB; Hervey Bay; On-site; AUD 45,000 - 60,000; Full time

Job summary

NAB is seeking a Branch Customer Advisor for Hervey Bay/Maryborough to deliver a seamless, customer‑centred service experience across the branches. You will be empowered to make a positive difference for customers and communities, with opportunities to learn, grow and achieve.

You’ll support customers as the first point of contact, help with accounts, lending and everyday banking, and demonstrate Smarter Banking options to keep banking simple, easy and secure.

Qualifications

• Passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
• Team player with keen eye for detail ensuring every transaction is efficient and accurate.
• Customer‑centric thinking and appreciation for inclusion and the diversity of our customers.

Responsibilities

• Support NAB’s Hervey Bay and Maryborough branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

Skills

Customer focus

Team player

Attention to detail

Inclusion and diversity appreciation

Job description

NAB is seeking a Branch Customer Advisor for Hervey Bay/Maryborough to deliver a seamless, customer‑centred service experience across the branches. You will be empowered to make a positive difference for customers and communities, with opportunities to learn, grow and achieve.

You’ll support customers as the first point of contact, help with accounts, lending and everyday banking, and demonstrate Smarter Banking options to keep banking simple, easy and secure.