B2B Ecommerce & CX Lead – APAC

Corpay Technologies India Private Limited; Melbourne; Hybrid; AUD 120,000 - 165,000; Full time

Benefits offered by this job

Hybrid work model

Workspace in Melbourne

Company-issued equipment

Job summary

Corpay Technologies India Private Limited in Melbourne is seeking an Ecommerce & Customer Journey Manager to shape how APAC businesses discover, evaluate and apply for our products online. The role focuses on optimizing the end-to-end journey across Australia and New Zealand websites and ecommerce platforms to drive better UX and higher conversions.

You will collaborate with Marketing, Sales, Product, IT and external partners in a hybrid 3 days in-office, 2 days from home setup, leveraging

Qualifications

• 5–7+ years in web, ecommerce or customer journey optimization in a B2B context.
• Strong understanding of B2B online buying behaviour.
• Experience with CMS and ecommerce platforms.
• Solid UX, CRO and digital analytics knowledge.
• Experience coordinating ecommerce projects with developers and agencies.

Responsibilities

• Optimize the web and ecommerce platform.
• Improve end-to-end customer journey from discovery to purchase or self-service.
• Identify friction points and opportunities to improve UX and ecommerce performance.
• Ensure customers progress towards purchase across the digital journey.
• Translate customer behaviour analytics into practical improvements.
• Implement CRO, testing and optimisation initiatives per regional framework.
• Collaborate with Content Manager to align content, SEO/GEO and journey improvements.
• Apply understanding of B2B buying behaviour to prospect intent and objections.
• Ensure local sites follow regional strategy, brand, UX, platform, security and compliance standards.
• Support rollout of regional capabilities and AI-enabled experiences.
• Build regular performance reporting and communicate insights to stakeholders.

Skills

Web & ecommerce

Customer journey optimisation

CMS experience

UX & CRO

Data analytics

Cross-functional collaboration

Job description

Corpay Technologies India Private Limited in Melbourne is seeking an Ecommerce & Customer Journey Manager to shape how APAC businesses discover, evaluate and apply for our products online. The role focuses on optimizing the end-to-end journey across Australia and New Zealand websites and ecommerce platforms to drive better UX and higher conversions.

You will collaborate with Marketing, Sales, Product, IT and external partners in a hybrid 3 days in-office, 2 days from home setup, leveraging