Sales Operations & Customer Experience Specialist

Billi; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Career development opportunities

Supportive team culture

Modern workplace

Job summary

Billi in Sydney is seeking an organised Inside Sales Coordinator to support our Sales Team and help deliver an exceptional customer experience. This fast-paced role combines sales support, customer service, order management, reporting, and stakeholder coordination.

As a key first point of contact, you will handle enquiries, prepare quotes and documentation, process orders, track deliveries, and maintain accurate CRM records.

Qualifications

• Experience in sales administration or customer service roles.
• Strong organisational skills and attention to detail.
• Excellent communication and relationship-building abilities.
• Proactive, solutions-focused approach.
• Proficient with Excel; CRM experience preferred (Salesforce).

Responsibilities

• Be the first point of contact for customer and sales enquiries.
• Prepare quotes, proposals, and sales documentation.
• Process sales orders, returns, credits, and freight bookings.
• Track deliveries and provide customer updates.
• Maintain accurate customer records in CRM systems.
• Coordinate installations and upgrades with internal service teams.
• Prepare sales reports and provide admin support to the Sales Team.
• Work closely with Customer Service, Operations, Finance, and Service teams to achieve the best outcomes for customers.

Skills

Sales administration

Customer service

Organisational skills

Communication

Excel proficiency

CRM experience

Tools

Salesforce

Microsoft Excel

Job description

Billi in Sydney is seeking an organised Inside Sales Coordinator to support our Sales Team and help deliver an exceptional customer experience. This fast-paced role combines sales support, customer service, order management, reporting, and stakeholder coordination.

As a key first point of contact, you will handle enquiries, prepare quotes and documentation, process orders, track deliveries, and maintain accurate CRM records.