Customer Service

Fashion Biz Limited; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Fashion Biz Limited in Melbourne is seeking a hands-on Customer Service specialist to manage a busy B2B environment. You will handle high volumes of enquiries via phone and email, process orders and returns, and collaborate with Sales, Warehouse, Inventory and Accounts teams to resolve issues.

Key strengths include excellent communication, data accuracy, ERP experience, and a proactive, team-focused approach to support distributors nationwide.

Qualifications

• Microsoft Dynamics 365 Business Central experience – essential.
• Experience in wholesale, distribution or similar environments.
• Experience processing customer orders within an ERP system.
• Excellent phone and email communication skills.
• Attention to detail and data-entry accuracy.
• Ability to multitask and manage competing priorities.
• Positive, proactive and team-focused approach.
• Experience in uniform, apparel, wholesale or distribution industry highly regarded.

Responsibilities

• Managing a high volume of customer enquiries via phone and email.
• Processing and amending customer orders accurately.
• Checking stock availability and providing backorder and ETA updates.
• Tracking deliveries and assisting with freight and courier enquiries.
• Processing returns and replacement orders.
• Resolving customer issues and complaints professionally.
• Providing product, pricing and online ordering support.
• Liaising with Warehouse, Sales, Inventory, Accounts and other internal teams.
• Providing general Customer Service and administrative support as required.

Skills

Phone and email communication

Attention to detail

Multitasking

Team collaboration

Problem solving

Tools

Microsoft Dynamics 365 Business Central

ERP systems

Job description

This is a hands-on Customer Service position where no two days are quite the same, working in a busy B2B environment as part of a supportive Customer Service team managing customer enquiries, processing orders and returns, resolving issues and working closely with Sales, Warehouse, Inventory and Accounts teams.

Key responsibilities

• Managing a high volume of customer enquiries via phone and email
• Processing and amending customer orders accurately
• Checking stock availability and providing backorder and ETA updates
• Tracking deliveries and assisting with freight and courier enquiries
• Processing returns and replacement orders
• Resolving customer issues and complaints professionally
• Providing product, pricing and online ordering support
• Liaising with Warehouse, Sales, Inventory, Accounts and other internal teams
• Providing general Customer Service and administrative support as required

About you

• Microsoft Dynamics 365 Business Central experience – essential
• Previous Customer Service experience, ideally within wholesale, distribution or a similar environment
• Experience processing customer orders within an ERP system
• Strong phone and email communication skills
• Excellent attention to detail and data-entry accuracy
• The ability to multitask and manage competing priorities
• Confidence resolving customer enquiries and problems
• A positive, proactive and team-focused approach
• Experience within the uniform, apparel, wholesale or distribution industry would be highly regarded

About us

We're an established wholesale uniform and apparel business, supplying a national network of distributor customers across Australia. You'll be joining an established business and a collaborative team where Customer Service plays an important role in supporting our customers and works closely with multiple areas of the organisation.