B2B Sales Support Specialist – On-Site

Yuma Aus Pty Ltd; Sydney; On-site; AUD 63,000 - 77,000; Full time

Job summary

YUMA Australia seeks a meticulous Sales Support Coordinator to back our Sydney-based B2B sales team from the Wetherill Park office. You will handle enquiries, prepare quotations, check ERP orders and keep customers informed with accurate follow-ups.

In this on-site role, you will maintain CRM records, coordinate with warehouses and finance on invoicing, and generate routine reports to support the sales pipeline. Strong data entry, communication and desktop skills are essential.

Qualifications

• Experience in sales administration, customer service or order processing in a B2B or wholesale environment.
• Accurate data entry and clear written and telephone communication.
• Confidence using Excel, email and CRM, ERP or order-management systems.
• The ability to prioritise deadlines, follow up actions and keep customer commitments visible.
• Work rights that allow you to perform this role in Australia.

Responsibilities

• Respond to inbound enquiries by phone, email and the online ordering platform, and prepare standard quotation information.
• Enter and check ERP orders, including customer details, products, pricing, quantities and delivery instructions.
• Coordinate samples, product information and follow-up dates with customers and the sales team.
• Keep CRM customer records, activities and next steps complete and current.
• Provide stock, order and delivery updates, and escalated exceptions to the sales team, warehouse or management.
• Liaise with warehouses, finance on QuickBooks Online invoicing, and the overseas manufacturing team on order status.
• Prepare routine quotation, pipeline and outstanding-action reports, and maintain organised, confidential customer records.

Skills

Sales administration

Customer service

Order processing

Data entry

Excel

CRM

ERP

Tools

Excel

CRM

ERP

QuickBooks Online

Job description

YUMA Australia seeks a meticulous Sales Support Coordinator to back our Sydney-based B2B sales team from the Wetherill Park office. You will handle enquiries, prepare quotations, check ERP orders and keep customers informed with accurate follow-ups.

In this on-site role, you will maintain CRM records, coordinate with warehouses and finance on invoicing, and generate routine reports to support the sales pipeline. Strong data entry, communication and desktop skills are essential.