Automotive Warranty Claims Specialist - Onsite

Scotts Motor Group; Sydney; On-site; AUD 60,000 - 78,000; Full time

Job summary

Scotts Group in Alexandria NSW is seeking an experienced Dealership Warranty Administrator to join the team. The role focuses on managing the end-to-end warranty claims process, ensuring documentation meets manufacturer requirements and claims are resolved.

You will collaborate with Service and Workshop teams to document, submit, and reconcile warranty work, review claims, liaise with manufacturers, and maintain accurate warranty records. Immediate start, onsite only.

Qualifications

• Experience in automotive dealership warranty is preferred.
• Excellent written, verbal communication.
• Strong attention to detail and organisational skills.
• Ability to manage competing priorities and work autonomously.
• Ability to work in a fast-paced environment with deadlines.

Responsibilities

• Process, submit and track warranty claims through to resolution.
• Review and resolve rejected, returned and adjusted warranty claims.
• Ensure repair orders, technician reports and times meet requirements.
• Reconcile warranty receivables and follow up outstanding payments.
• Coordinate warranty parts, documentation and manufacturer requirements.
• Liaise with manufacturers and internal teams to deliver efficient outcomes.
• Review submitted warranty claims to ensure accuracy, completeness and compliance with warranty requirements.
• Coordinate the resolution of warranty-related enquiries and issues, providing timely support to dealers via phone and email.
• Liaise with internal departments and dealer personnel to facilitate efficient claim processing and issue resolution.
• Maintain accurate warranty records and documentation within relevant systems.
• Identify opportunities to improve warranty processes and contribute to ongoing operational efficiencies.

Skills

Warranty processing

Attention to detail

Communication skills

Administrative skills

Autonomous work

Job description

Scotts Group in Alexandria NSW is seeking an experienced Dealership Warranty Administrator to join the team. The role focuses on managing the end-to-end warranty claims process, ensuring documentation meets manufacturer requirements and claims are resolved.

You will collaborate with Service and Workshop teams to document, submit, and reconcile warranty work, review claims, liaise with manufacturers, and maintain accurate warranty records. Immediate start, onsite only.