Automotive Technical Specialist - Hybrid/Remote Support

Ateco Group; Greater Dandenong; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Friendly, experienced team.

Flexible work - from home, office and 

Career growth opportunities and dev.

Job summary

The Ateco Group's LDV division is seeking a Technical Specialist to support dealers nationwide, providing diagnostic expertise, fault finding, warranty assistance, and technical guidance across our LDV lineup.

Reporting to the National Service Manager, you will liaise with dealers, the Warranty and Aftersales teams, and the factory on technical and training matters, while documenting issues and contributing to process improvements for faster, accurate service.

Qualifications

• Qualified Mechanic or Automotive Eletrician.
• Extensive current experience in technical diagnosis, fault finding and repair.
• Experience in using all Microsoft Office tools, intermediate Excel skills.
• Current industry knowledge and understanding.
• Strong interpersonal, verbal, and written communication and organizational skills.

Responsibilities

• Assisting dealers with service, warranty, and technical issues.
• Respond to all lodged technical support requests through the appropriate channels.
• Liaise with Customer Relations team and dealers regarding customer care issues.
• Liaise with Warranty Department and facilitate training, audit/compliance requests.
• Communicate and assist with issues pertaining to vehicle distribution and logistics including surveying.
• Liaise with factory on technical, training and dealer issues in conjunction with National Service Manager.
• Provide assistance with technical documentation and reporting in relation to homologation and new models.
• Communicate with the dealer network on technical issues and fixes through dealer bulletins and advice.

Skills

Mechanic

Automotive Eletrician

Microsoft Office

Excel

Tools

Microsoft Office Suite

Excel

Job description

The Ateco Group's LDV division is seeking a Technical Specialist to support dealers nationwide, providing diagnostic expertise, fault finding, warranty assistance, and technical guidance across our LDV lineup.

Reporting to the National Service Manager, you will liaise with dealers, the Warranty and Aftersales teams, and the factory on technical and training matters, while documenting issues and contributing to process improvements for faster, accurate service.