Industrial Tech Support Specialist — Dealer Network & Warranty

Volvo Penta AB; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company bonus

Company vehicle (fully maintained)

Work life balance

Supportive team environment

Additional week of annual leave

Parental leave policy

Employee Assistance Program (Sonder)

Global career opportunities

Job summary

Volvo Penta is seeking a Technical Support Specialist to develop the dealer network across WA, SA, VIC and NT. You will lead technical support, warranty campaigns, and service agreements while enhancing dealer performance and customer satisfaction.

Based in Perth or the Gold Coast, you will collaborate with a team focusing on parts management, training, and on-site technical support to maintain Volvo Penta's market leadership.

Qualifications

• Trade qualification in automotive, construction or marine industry is required.
• Strong experience in heavy vehicle technical sector (industrial or marine engineering is desirable).
• Experience building relations with Dealers and excellent communication skills.
• Self-driven with a customer-oriented mindset and data analysis capability.
• Proficiency in MS Office and related software tools is expected.

Responsibilities

• Provide technical support for mechanical, electrical, and electronic faults within the Volvo Penta Oceania service network.
• Manage and audit Argus service requests, warranty, and campaigns per guidelines.
• Improve dealer performance using Vodia, Warranty UCHP and Argus systems.
• Develop and maintain relationships with key customers and dealer networks.
• Conduct service market audits and compile monthly reports and analyses.

Skills

Heavy vehicle technical experience

Dealer relationships

Communication skills

Self-driven

Data analysis

Strategic planning

Customer oriented

MS Office

Education

Trade qualification in automotive/marine industry

Tools

MS Office

Job description

Volvo Penta is seeking a Technical Support Specialist to develop the dealer network across WA, SA, VIC and NT. You will lead technical support, warranty campaigns, and service agreements while enhancing dealer performance and customer satisfaction.

Based in Perth or the Gold Coast, you will collaborate with a team focusing on parts management, training, and on-site technical support to maintain Volvo Penta's market leadership.