Technical Specialist - Automotive Head Office

Ateco Group; Greater Dandenong; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Friendly, experienced team.

Flexible work - from home, office and 

Career growth opportunities and dev.

Job summary

The Ateco Group's LDV division is seeking a Technical Specialist to support dealers nationwide, providing diagnostic expertise, fault finding, warranty assistance, and technical guidance across our LDV lineup.

Reporting to the National Service Manager, you will liaise with dealers, the Warranty and Aftersales teams, and the factory on technical and training matters, while documenting issues and contributing to process improvements for faster, accurate service.

Qualifications

• Qualified Mechanic or Automotive Eletrician.
• Extensive current experience in technical diagnosis, fault finding and repair.
• Experience in using all Microsoft Office tools, intermediate Excel skills.
• Current industry knowledge and understanding.
• Strong interpersonal, verbal, and written communication and organizational skills.

Responsibilities

• Assisting dealers with service, warranty, and technical issues.
• Respond to all lodged technical support requests through the appropriate channels.
• Liaise with Customer Relations team and dealers regarding customer care issues.
• Liaise with Warranty Department and facilitate training, audit/compliance requests.
• Communicate and assist with issues pertaining to vehicle distribution and logistics including surveying.
• Liaise with factory on technical, training and dealer issues in conjunction with National Service Manager.
• Provide assistance with technical documentation and reporting in relation to homologation and new models.
• Communicate with the dealer network on technical issues and fixes through dealer bulletins and advice.

Skills

Mechanic

Automotive Eletrician

Microsoft Office

Excel

Tools

Microsoft Office Suite

Excel

Job description

Technical Specialist - Automotive Head Office

The Ateco Group is the largest independent, privately-owned motor vehicle distributor in Australia. In the Australian market we represent LDV, Maserati, Ram Trucks and Renault, wholesaling over 20,000 vehicles in the last 12 months. We have a history spanning more than 30 years in developing and delivering automotive brands to the Australian and New Zealand market, covering luxury vehicles, performance pick up trucks and economical commercial and passenger vehicles.

An exciting opportunity exists to join our Group Aftersales team as Technical Specialist for LDV. Reporting to the LDV National Service Manager this role plays a crucial role in providing technical advice and support to all dealers and assisting the National Service Manager with technical issues at a national level.

Main Responsibilities

• Assisting dealers with service, warranty, and technical issues.
• Respond to all lodged technical support requests through the appropriate channels.
• Liaise with Customer Reltaions team and dealers regarding customer care issues.
• Liaise with Warranty Department and facilitate training, audit/compliance requests.
• Communicate and assist with issues pertaining to vehicle distribution and logistics including surveying.
• Liaise with factory on technical, training and dealer issues in conjunction with National Service Manager.
• Provide assistance with technical documentation and reporting in relation to homologation and new models.
• Communicate with the dealer network on technical issues and fixes through dealer bulletins and advice.

What we are looking for

• Qualified Mechanic or Automotive Eletrician.
• Extensive current experience in technical diagnosis, fault finding and repair. Experience working with eletric vehicles desireable.
• Experience in using all Microsoft Office tools, intermediate Excel skills required.
• Current industry knowledge and understanding.
• Strong interpersonal, verbal, and written communication skills, well-developed time management, organizational and computer skills, and ability to work autonomously in a team environment.

Why work for Ateco?

• Friendly, experienced team.
• Flexible work - from home, office and dealerships.
• Take advantage of career growth opportunities and personalized development plans.
• Access to industry leading technology and systems.

Competitive compensation package, including company car.