Technical Specialist (Automotive/OEM)

Geely Auto; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Geely Australia is seeking a Technical Specialist to provide premium dealer support and technical assistance across the network. You will contribute to training programs and ensure knowledge consistency while engaging in diagnostic escalation and cross-functional communications.

The role emphasizes collaboration, strategy, and cross-functional teamwork, with a focus on developing training content and coaching dealer technicians on connected services and EV technologies.

Qualifications

• Evidence of automotive experience and knowledge of dealership processes.
• Experience in developing or delivering technical training content.
• Proven ability to communicate technical information clearly to diverse audiences.

Responsibilities

• Provide premium technical support to Geely Australia dealer partners to drive customer satisfaction.
• Deliver end-to-end technical support, education and process development for a seamless dealership experience.
• Ensure timely and accurate resolutions to product-related technical topics and dealer concerns.
• Provide dealer Technician coaching and guidance on technical processes, diagnostics and repair procedures.
• Ensure dealers follow manufacturer processes for diagnosis, repairs and incident reporting.
• Design, develop and deliver technical training content (face-to-face, virtual, hands-on).
• Monitor training progress and support certification programs to ensure technician competency.

Skills

Automotive experience

EV technologies

Connected services

Training design

Communication skills

Negotiation skills

Analytical mindset

Customer focus

Stakeholder engagement

Education

Relevant automotive qualification

Cert IV in Training and Assessment

Job description

As a Technical Specialist at Geely Australia, you will play a vital role in providing a premium level of dealer support and technical assistance to ensure timely resolutions of technical concerns across the dealer network. You will also contribute to the design and delivery of technical training programs that uplift dealer technician capability and ensure knowledge consistency across the network. Compared to a traditional workshop role, this position offers a more collaborative, strategic and cross-functional work environment, with opportunities to engage in diagnostic escalation, training development, and cross-departmental technical communications.

Key responsibilities

• Provide exceptional standard of technical support for the Geely Australia dealer partners that drives Customer Satisfaction and Net Promoter Scores
• Provide specialist end-to-end technical support, education and process development for a seamless dealership experience
• Ensure efficient, timely and accurate resolutions to product-related technical topics and dealer concerns, ensuring a "fix-it-right first time" approach and a premium customer experience
• Provide real-time and coordinated dealer Technician coaching, mentoring and guidance on technical processes, connected services, diagnostic techniques, repair procedures and systems
• Ensure that all dealer partners follow the relevant manufacturer processes for diagnosis, repairs, technical incident escalations and reporting
• Design, develop and deliver technical training content—including face-to-face, virtual, and hands-on modules—aligned with product launches, repair procedures, and system updates
• Monitor dealer technician training progress, maintain training records, and support certification programs to ensure technician competency across the dealer network

About you

• Technical working experience or similar within an Automotive OEM or Master Technicians willing to take the next step in their careers
• Competence and Experience with Connected Services Technologies highly desirable
• Competence and Experience with EV Technologies highly desirable
• Previous experience in delivering technical training, developing training content, or facilitating workshops is highly regarded
• Automotive training certification or adult learning qualification (e.g., Cert IV in Training and Assessment) is a plus
• Process and procedural orientation, analytical mindset with the ability to interpret data with an attention to detail
• Customer satisfaction mentality with the ability to identify quality improvement opportunities
• Relevant Tertiary qualifications within Automotive landscape
• Exceptional communication skills, both written and verbal
• Strong influencing and negotiation skills

About us

Geely is a global leader in smart electric vehicles and automotive innovation. We own iconic brands like Geely Auto, Zeekr, Volvo, Polestar, Lotus, and hold a 17% stake in Aston Martin. With $100B+ assets and 140,000+ employees worldwide, we have 30,000+ engineers & designers across China, Sweden, the UK, the U.S., and Germany. We are a Fortune Global 500 company for 13 consecutive years, pioneering AI-driven automotive solutions with one of the largest cloud computing center powers (1.02 Exaflops/sec). Our mission is A Sustainable Future, A Better World.

* Please note this is a 2 years fix-term position, with strong potential to transition to permanent employment, subject to business needs and individual performance.