Technical Specialist (Automotive/OEM)

Geely Auto Australia; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

Geely Australia seeks a Technical Specialist to provide premium dealer technical support and develop training programs that uplift dealer technician capabilities.

You will engage in diagnostic escalation, training design, and cross-departmental technical communications to deliver a premium customer experience across the dealer network.

Qualifications

• Experience delivering technical training and facilitating workshops.
• Strong written and verbal communication skills.
• Background in automotive diagnostics and connected services.
• Experience with EV technologies is highly desirable.
• Ability to influence and negotiate with internal and dealer partners.

Responsibilities

• Provide premium dealer technical support to Geely Australia network.
• Design and deliver technical training programs aligned with product launches.
• Coach dealer technicians and monitor training progress across the network.
• Ensure adherence to manufacturer processes for diagnostics and escalation.
• Support cross-functional technical communications and escalation handling.
• Develop content for face-to-face, virtual, and hands-on training modules.
• Contribute to certification programs and knowledge consistency.

Skills

Technical training delivery

Communication skills

Diagnostics knowledge

EV technologies

Connected services

Negotiation skills

Education

Automotive tertiary qualification

Job description

As a Technical Specialist at Geely Australia, you will play a vital role in providing a premium level of dealer support and technical assistance to ensure timely resolutions of technical concerns across the dealer network. You will also contribute to the design and delivery of technical training programs that uplift dealer technician capability and ensure knowledge consistency across the network. Compared to a traditional workshop role, this position offers a more collaborative, strategic and cross-functional work environment, with opportunities to engage in diagnostic escalation, training development, and cross-departmental technical communications.

Key responsibilities

• Provide exceptional standard of technical support for the Geely Australia dealer partners that drives Customer Satisfaction and Net Promoter Scores
• Provide specialist end-to-end technical support, education and process development for a seamless dealership experience
• Ensure efficient, timely and accurate resolutions to product-related technical topics and dealer concerns, ensuring a "fix-it-right first time" approach and a premium customer experience
• Provide real-time and coordinated dealer Technician coaching, mentoring and guidance on technical processes, connected services, diagnostic techniques, repair procedures and systems
• Ensure that all dealer partners follow the relevant manufacturer processes for diagnosis, repairs, technical incident escalations and reporting
• Design, develop and deliver technical training content—including face-to-face, virtual, and hands-on modules—aligned with product launches, repair procedures, and system updates
• Monitor dealer technician training progress, maintain training records, and support certification programs to ensure technician competency across the dealer network

About you

• Technical working experience or similar within an Automotive OEM or Master Technicians willing to take the next step in their careers
• Competence and Experience with Connected Services Technologies highly desirable
• Competence and Experience with EV Technologies highly desirable
• Previous experience in delivering technical training, developing training content, or facilitating workshops is highly regarded
• Automotive training certification or adult learning qualification (e.g., Cert IV in Training and Assessment) is a plus
• Process and procedural orientation, analytical mindset with the ability to interpret data with an attention to detail
• Customer satisfaction mentality with the ability to identify quality improvement opportunities
• Relevant Tertiary qualifications within Automotive landscape
• Exceptional communication skills, both written and verbal
• Strong influencing and negotiation skills

About us

Geely is a global leader in smart electric vehicles and automotive innovation. We own iconic brands like Geely Auto, Zeekr, Volvo, Polestar, Lotus, and hold a 17% stake in Aston Martin. With $100B+ assets and 140,000+ employees worldwide, we have 30,000+ engineers & designers across China, Sweden, the UK, the U.S., and Germany. We are a Fortune Global 500 company for 13 consecutive years, pioneering AI-driven automotive solutions with one of the largest cloud computing center powers (1.02 Exaflops/sec). Our mission is A Sustainable Future, A Better World.

* Please note this is a 2 years fix-term position, with strong potential to transition to permanent employment, subject to business needs and individual performance.