Automotive Service Coordinator | Customer-First Scheduling

Cummins Asia Pacific; Wodonga; Vor Ort; AUD 30.000 - 44.000; Vollzeit

Benefits dieser Stelle

Competitive hourly rate

Overtime pay

Zusammenfassung

Cummins Asia Pacific in Wodonga is seeking a Customer Service Advisor to coordinate and schedule customer repairs for automotive and industrial clients. You will be the first point of contact, ensuring smooth repair progress and clear communication with customers throughout the process.

No previous service advisor experience is required as training is provided. This full‑time, on‑site role offers a 38‑hour week, overtime with penalties, and a competitive hourly rate to reflect your contribution.

Qualifikationen

• Excellent written and verbal communication skills.
• Solid IT capabilities.
• Customer-facing experience is desirable.
• Organizational skills to coordinate multiple jobs.

Aufgaben

• Act as the first point of contact for customers, providing a high level of service throughout the repair process.
• Communicate clearly with customers regarding repairs, job progress and expected timelines.
• Quote customers, plan jobs, create work orders and schedule vehicles for service.
• Check parts availability and coordinate with technicians and the Parts team to keep jobs moving.
• Process invoices, accounts and purchase orders, ensuring accurate and timely administration.
• Maintain accurate records and follow procedures within the service management system.
• Build positive relationships with customers and internal stakeholders to ensure a smooth experience from start to finish.

Kenntnisse

Communication skills

IT proficiency

Customer service

Organizational skills

Ausbildung

High school diploma

Tools

Service management system

Jobbeschreibung

Cummins Asia Pacific in Wodonga is seeking a Customer Service Advisor to coordinate and schedule customer repairs for automotive and industrial clients. You will be the first point of contact, ensuring smooth repair progress and clear communication with customers throughout the process.

No previous service advisor experience is required as training is provided. This full‑time, on‑site role offers a 38‑hour week, overtime with penalties, and a competitive hourly rate to reflect your contribution.