Service & Scheduling Advisor for Vehicle & Equipment

Robert Half Australia; New South Wales; On-site; AUD 65,000 - 85,000; Full time

Job summary

Robert Half Australia partners with a global vehicle manufacturing and servicing organisation seeking an experienced Service Advisor to support the Service Manager and Customer Service Team as the first point of contact for customers.

You will handle calls, coordinate technicians, schedule service work, process invoices, prepare reports and quotes, and drive workshop sales while maintaining strong customer communication.

Qualifications

• Previous experience as a Service Advisor or in a fast-paced scheduling and allocations role.
• Strong customer focus, with a background in an ever-changing environment is a must!
• Ability to work well under pressure and learn to adapt quickly.
• Demonstrated ability to deal with a wide range of internal and external stakeholders.
• A flexible and adaptive working approach.
• Technical knowledge and familiarity with refuse products and equipment would be an advantage.
• Experience working with a mobile workforce or in a similar environment is desirable.

Responsibilities

• Answer incoming calls for the Customer Service Centre and provide advice regarding products, equipment, and service offering.
• You will coordinate and allocate the activities of Service Technicians.
• Receive requests for service work and allocate and schedule works and keeping the customer informed of the progress of their job.
• Process and invoice all completed workshop jobs and complete the month end process.
• Compile and complete service reports, quotes and raise purchase orders.
• Maximise workshop sales of labour, parts and consumables ensuring part availability for jobs.
• Manage the administration of warranty jobs, parts, and storage.

Skills

Customer focus

Work under pressure

Stakeholder management

Adaptability

Technical knowledge

Mobile workforce experience

Job description

Robert Half Australia partners with a global vehicle manufacturing and servicing organisation seeking an experienced Service Advisor to support the Service Manager and Customer Service Team as the first point of contact for customers.

You will handle calls, coordinate technicians, schedule service work, process invoices, prepare reports and quotes, and drive workshop sales while maintaining strong customer communication.