Service Admin & Customer Support Specialist

Cummins; Toowoomba Regional; Remote; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins in Toowoomba seeks a customer-focused administrative professional to join the Branch Service team. You will service customers, create work orders, manage scheduling, invoicing and purchasing, ensuring timely completion of service activities and KPI targets.

The role requires strong data entry skills, experience with ERP or service management systems, and excellent communication. This is a full-time, on-site position in Toowoomba with relocation support available.

Qualifications

• Proven significant experience in fast-paced customer service, handling diverse inquiries and ensuring satisfaction
• Understanding of service workflows
• Experience in service administration or scheduling; strong data entry and system skills, esp. with job management or ERP software
• Strong verbal and written communication skills for engaging with customers and stakeholders
• Exceptional organizational skills, prioritizing conflicting tasks to meet deadlines
• Advanced computer skills in Microsoft Suite; training provided on other programs
• Technical experience highly preferred

Responsibilities

• Be an integral part of the Branch Service team and assist the Service Department in KPIs
• Multitask a variety of tasks and meet deadlines
• Work with and assist other Departments within the Branch and Cummins
• Serve as first point of contact with customers by phone or in branch
• Create basic work orders in appropriate systems and provide status updates
• Coordinate service administration support for timely processing
• Manage service invoicing and close out service jobs
• Raise, maintain and receipt purchase orders and handle local purchasing
• Perform accounts payable tasks and process labour entries on repair orders
• Support WIP/PIP management in line with KPIs and assist in event processing

Job description

Cummins in Toowoomba seeks a customer-focused administrative professional to join the Branch Service team. You will service customers, create work orders, manage scheduling, invoicing and purchasing, ensuring timely completion of service activities and KPI targets.

The role requires strong data entry skills, experience with ERP or service management systems, and excellent communication. This is a full-time, on-site position in Toowoomba with relocation support available.