Auto Service Advisor - Relocation & KPI Bonuses

AllAutoCareers; Wollongong City Council; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

KPI incentives

Relocation assistance

Retention bonus

Base salary

Job summary

TalentEx Employment Group is seeking an Automotive Service Advisor to join a busy on-site service department in Wollongong, Australia. You will greet customers, book and write repair orders, and clearly explain required work while coordinating with the workshop team.

Ideal candidates offer experience as a service advisor, solid knowledge of vehicle maintenance, and strong communication skills. On-site role with KPI-based incentives may include relocation discussion.

Qualifications

• Previous experience as a Service Advisor in automotive service environment.
• Strong knowledge of vehicle maintenance, repairs and automotive terminology.
• Excellent communication and interpersonal skills with ability to explain technical information clearly.
• Outstanding customer service with commitment to high satisfaction.
• Proficiency with computer systems and automotive service management software.

Responsibilities

• Greet customers, take booking details and write up repair orders accurately.
• Explain recommended service and repair work in plain terms and keep customers informed from drop-off to pick-up.
• Prepare quotes and seek customer approval before work begins.
• Liaise with technicians and workshop controllers on job progress and timing.
• Update customers on delays, additional work or changes to costs.
• Process invoices, take payments and explain completed work at vehicle hand-over.
• Follow up with customers after service to maintain good relationships.

Skills

Customer service

Communication

Time management

Multitasking

Problem solving

Attention to detail

Driver's license

Education

Light Vehicle Mechanical Technology

Tools

EraPower

Triage

Podium

Dealer Studio

Job description

TalentEx Employment Group is seeking an Automotive Service Advisor to join a busy on-site service department in Wollongong, Australia. You will greet customers, book and write repair orders, and clearly explain required work while coordinating with the workshop team.

Ideal candidates offer experience as a service advisor, solid knowledge of vehicle maintenance, and strong communication skills. On-site role with KPI-based incentives may include relocation discussion.