Automotive Service Advisor – On-site, Company Car & Bonuses

AllAutoCareers; Melbourne; On-site; AUD 70,000 - 75,000; Full time

Benefits offered by this job

Base salary + Comms + Company car

KPI incentives (weekly & monthly)

Relocation assistance

Retention bonus

Job summary

TalentEx Employment Group is recruiting for an Automotive Service Advisor to join a busy on-site team in Port Melbourn, Sydney. You will be the first point of contact for customers, explaining work in plain terms and keeping them informed from drop-off to pick-up.

You will work closely with the workshop team to ensure jobs run smoothly. Key duties include taking bookings, writing repair orders, preparing quotes, updating customers on progress, and handling invoicing at handover.

Qualifications

• Experience as a Service Advisor in an automotive service environment.
• Strong knowledge of vehicle maintenance and automotive terminology.
• Clear communication to explain technical info to customers.
• Commitment to high levels of customer satisfaction.
• Proficiency with service management software and computer systems.

Responsibilities

• Greet customers, take bookings and write repair orders accurately.
• Explain required service and repairs in plain language.
• Prepare quotes and obtain customer approval before work starts.
• Liaise with technicians and workshop controllers on progress and timing.
• Update customers on delays or changes to costs.
• Process invoices and explain completed work at handover.
• Follow up with customers after service to maintain relationships.

Skills

Customer service

Communication

Interpersonal skills

Ability to explain technical info

Multi-tasking

Organisational skills

Attention to detail

Calm under pressure

Professional appearance

Driver's licence

Education

Light Vehicle Mechanical Technology

Tools

EraPower

Triage

Podium

Dealer Studio

Job description

TalentEx Employment Group is recruiting for an Automotive Service Advisor to join a busy on-site team in Port Melbourn, Sydney. You will be the first point of contact for customers, explaining work in plain terms and keeping them informed from drop-off to pick-up.

You will work closely with the workshop team to ensure jobs run smoothly. Key duties include taking bookings, writing repair orders, preparing quotes, updating customers on progress, and handling invoicing at handover.