Automotive Service Advisor – On‑Site, $85K–$95K OTE

AllAutoCareers; Gosford; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Relocation expenses discussed

Retention bonus

TWG Employee Benefit Program

KPI incentives (weekly & monthly)

Job summary

TalentEx Employment Group is seeking an Automotive Service Advisor to join a busy Gosford service department on-site. You will greet customers, outline necessary work in plain terms, and coordinate with technicians to keep jobs moving from drop-off to pick-up.

Ideal candidates have automotive service experience, strong customer service skills, and familiarity with service management software. A valid Australian driver's license is required, and relocation support may be discussed.

Qualifications

• Previous experience as a Service Advisor in an automotive service environment.
• Strong knowledge of vehicle maintenance, repairs and automotive terminology.
• Excellent communication and interpersonal skills with the ability to explain technical information clearly to customers.
• Proficiency with computer systems and automotive service management software.
• Ability to multitask and manage multiple customer requests simultaneously in a busy environment.
• Strong organisational and time management skills.
• Attention to detail and accuracy in processing paperwork and financial transactions.
• Problem-solving skills and the ability to remain calm under pressure.
• A professional appearance and positive attitude.
• Valid driver's licence and reliable transport.
• Preferably, relevant automotive qualifications or certifications such as Light Vehicle Mechanical Technology or customer service qualifications.
• Working experience with EraPower, Triage, Podium and Dealer studio an advantage.

Responsibilities

• Greet customers, take booking details and write up repair orders accurately.
• Listen to customer concerns and explain recommended service and repair work clearly.
• Prepare quotes and seek customer approval before work begins.
• Liaise with technicians and workshop controllers on job progress and timing.
• Update customers on delays, additional work or changes to costs.
• Process invoices, take payments and explain completed work at vehicle hand-over.
• Follow up with customers after service to maintain good relationships.

Skills

Customer service

Communication

Automotive knowledge

Multitasking

Time management

Attention to detail

Problem solving

Professional appearance

Driver's license

Education

Light Vehicle Mechanical Technology

Customer service qualifications

Tools

EraPower

Triage

Podium

Dealer Studio

Job description

TalentEx Employment Group is seeking an Automotive Service Advisor to join a busy Gosford service department on-site. You will greet customers, outline necessary work in plain terms, and coordinate with technicians to keep jobs moving from drop-off to pick-up.

Ideal candidates have automotive service experience, strong customer service skills, and familiarity with service management software. A valid Australian driver's license is required, and relocation support may be discussed.