Automotive Service Advisor – Cairns (Relocation Included)

AllAutoCareers; Cairns Regional; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Relocation expenses discussed

Retention bonus discussed

TWG Employee Benefit Program

Job summary

TalentEx Employment Group is seeking a full-time Automotive Service Advisor to join a busy service department in Cairns, QLD. You will be the first point of contact for customers, explain work in plain terms, and collaborate with the workshop team to keep jobs moving.

On-site role with a focus on delivering excellent customer service. Role requires experience as a service advisor, strong vehicle knowledge, and proficiency with service management software.

Qualifications

• Experience as a service advisor in an automotive service environment.
• Strong knowledge of vehicle maintenance, repairs and automotive terminology.
• Excellent communication and interpersonal skills to explain technical information to customers.
• Proficiency with workshop management software and basic quoting/invoicing.

Responsibilities

• Greet customers, take booking details and write up repair orders accurately.
• Explain needed work in plain terms and keep customers informed from drop-off to pick-up.
• Liaise with technicians and workshop controllers on job progress and timing.
• Prepare quotes and seek customer approval before work begins.
• Process invoices and explain completed work at hand-over.
• Follow up with customers after service to maintain relationships.

Skills

Service advisor experience

Customer service excellence

Communication skills

Workshop/Dealership software

Multitasking in busy environments

Organisational/time management

Valid Australian driver’s licence

Education

Light Vehicle Mechanical Technology

Tools

EraPower

Triage

Podium

Dealer Studio

Job description

TalentEx Employment Group is seeking a full-time Automotive Service Advisor to join a busy service department in Cairns, QLD. You will be the first point of contact for customers, explain work in plain terms, and collaborate with the workshop team to keep jobs moving.

On-site role with a focus on delivering excellent customer service. Role requires experience as a service advisor, strong vehicle knowledge, and proficiency with service management software.