Automotive Service Advisor

AllAutoCareers; Cairns Regional; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Relocation expenses discussed

Retention bonus discussed

TWG Employee Benefit Program

Job summary

TalentEx Employment Group is seeking a full-time Automotive Service Advisor to join a busy service department in Cairns, QLD. You will be the first point of contact for customers, explain work in plain terms, and collaborate with the workshop team to keep jobs moving.

On-site role with a focus on delivering excellent customer service. Role requires experience as a service advisor, strong vehicle knowledge, and proficiency with service management software.

Qualifications

• Experience as a service advisor in an automotive service environment.
• Strong knowledge of vehicle maintenance, repairs and automotive terminology.
• Excellent communication and interpersonal skills to explain technical information to customers.
• Proficiency with workshop management software and basic quoting/invoicing.

Responsibilities

• Greet customers, take booking details and write up repair orders accurately.
• Explain needed work in plain terms and keep customers informed from drop-off to pick-up.
• Liaise with technicians and workshop controllers on job progress and timing.
• Prepare quotes and seek customer approval before work begins.
• Process invoices and explain completed work at hand-over.
• Follow up with customers after service to maintain relationships.

Skills

Service advisor experience

Customer service excellence

Communication skills

Workshop/Dealership software

Multitasking in busy environments

Organisational/time management

Valid Australian driver’s licence

Education

Light Vehicle Mechanical Technology

Tools

EraPower

Triage

Podium

Dealer Studio

Job description

TalentEx Employment Group, an automotive recruitment business, is looking for a full-time Automotive Service Advisor to join a team in Cairns, QLD. This is an on-site role for someone who enjoys dealing with customers and keeping a busy service department running smoothly.

TalentEx Employment Group, an automotive recruitment business, is looking for a full-time Automotive Service Advisor to join a team in Cairns, QLD. This is an on-site role for someone who enjoys dealing with customers and keeping a busy service department running smoothly.

About the role

As the first point of contact for customers bringing their vehicles in for service and repairs, you will explain the work needed in plain terms and keep customers informed from drop-off to pick-up. You will work closely with the workshop team to keep jobs moving.

• Greet customers, take booking details and write up repair orders accurately
• Listen to customer concerns and explain recommended service and repair work clearly
• Prepare quotes and seek customer approval before work begins
• Liaise with technicians and workshop controllers on job progress and timing
• Update customers on delays, additional work or changes to costs
• Process invoices, take payments and explain completed work at vehicle hand-over
• Follow up with customers after service to maintain good relationships

What we're looking for:

• Previous experience working as a Service Advisor in an automotive service environment
• Strong knowledge of vehicle maintenance, repairs and automotive terminology
• Excellent communication and interpersonal skills with the ability to explain technical information clearly to customers
• Outstanding customer service abilities with a commitment to achieving high levels of customer satisfaction
• Proficiency with computer systems and automotive service management software
• Ability to multitask and manage multiple customer requests simultaneously in a busy environment
• Strong organisational and time management skills
• Attention to detail and accuracy in processing paperwork and financial transactions
• Problem-solving skills and the ability to remain calm under pressure
• A professional appearance and positive attitude
• Valid driver's licence and reliable transport
• Preferably, relevant automotive qualifications or certifications such as Light Vehicle Mechanical Technology or customer service qualifications
• Working experience with EraPower, Triage, Podium and Dealer studio an advantage.

What we offer

• Base Salary: $85,000 per year
• Weekly and Monthly KPI incentives: variable bonuses tied to performance.

• Relocation expenses to be discussed with the successful applicant.
• Retention Bonus to be discussed with the successful applicant.
• Access to TWG Employee Benefit Program.

If you are ready to take the next step in your service advisor career in Cairns, we would like to hear from you. Apply today.

What you'll need

• Previous experience in a service advisor, service reception or similar customer-facing automotive role
• Good understanding of vehicle servicing and repairs
• Clear, friendly communication and customer service skills
• Confidence using workshop or dealership management software and basic quoting and invoicing
• Current Australian driver's licence
• Ability to stay organised and calm in a busy workshop environment
• Full working rights in Australia - no visa sponsorship offered