Automotive CX & Contact Centre Specialist

GAC International Australia Pty Ltd

Sydney

On-site

AUD 55,000 - 75,000

Full time

6 days ago

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Job summary

GAC International Australia Pty Ltd – Macquarie Park NSW is seeking a Customer Service & Contact Centre Representative to support automotive operations in Australia. This office-based role is a key contact point for customers handling inbound and outbound enquiries, case management, CX issues and basic technical guidance.

You will work with dealerships and internal teams to resolve enquiries promptly, maintain accurate CRM records, and contribute to improving digital service channels and the

Qualifications

Experience in customer service within automotive or dealership environments.
Proven ability to manage inbound and outbound enquiries with empathy.
Strong communication and administrative skills.
Familiarity with CRM and case management systems.
Comfort with coordinating with multiple stakeholders in an office-based role.

Responsibilities

Manage inbound calls and emails professionally and efficiently.
Follow up on open cases and outstanding actions.
Provide accurate vehicle ownership, aftersales, warranty and servicing information.
Maintain detailed case notes and CRM data.
Coordinate with dealerships, technical teams and logistics to drive resolution.
Escalate complex cases per procedures.

Skills

Customer service

CRM systems

Communication

Problem solving

Organisation

Education

High school diploma or equivalent

Tools

CRM software

Case management

Job description

You will work with dealerships and internal teams to resolve enquiries promptly, maintain accurate CRM records, and contribute to improving digital service channels and the

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