Automotive Customer Experience Specialist - Phone Support

McCarroll Automotive Group; Sydney; On-site; AUD 50,000 - 70,000; Part time

Benefits offered by this job

Attractive remuneration

Supportive and friendly work环境

Job summary

McCarroll's Automotive Group is seeking a Customer Service Officer to support customers by phone, focusing on follow-ups after service and reminding clients of upcoming service needs. The role emphasizes a high standard of customer care within a busy, supportive team.

The position starts on a casual basis with potential progression to permanent part-time or full-time after probation, in a family-owned business operating multiple brands in Australia.

Qualifications

• Excellent phone manner and communication skills.
• Ability to work in a team and meet targets.
• Customer-focused with a friendly, professional demeanor.

Responsibilities

• Follow up with customers recently serviced.
• Remind customers of service needs and timings.
• Provide feedback to management based on customer interactions.

Skills

Phone etiquette

Strong work ethic

Team player

Target driven

Customer focused

Positive attitude

Phone efficiency

Job description

McCarroll's Automotive Group is seeking a Customer Service Officer to support customers by phone, focusing on follow-ups after service and reminding clients of upcoming service needs. The role emphasizes a high standard of customer care within a busy, supportive team.

The position starts on a casual basis with potential progression to permanent part-time or full-time after probation, in a family-owned business operating multiple brands in Australia.