Automotive Customer Service - Call Centre Representative

Illawarra Toyota; Shellharbour City Council; On-site; AUD 48,000 - 64,000; Full time

Job summary

Illawarra Toyota is seeking a full-time Customer Service – Call Centre Representative to join our Customer Care Team. You will be the first point of contact for our Service Departments, handling a busy call centre with inbound and outbound calls.

You will book service appointments, enter details in our Dealer Management System, and follow up customers to ensure excellent service. This is a Monday–Friday role in a fast-paced automotive dealership with on-the-job training for successful applicants.

Qualifications

• Ability to work under pressure and stay organised.
• Strong time management and prioritisation.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to high volumes of inbound phone calls.
• Book service appointments and enter details in the DMS.
• Follow up customers to ensure satisfaction.
• Support Service Advisers with customer enquiries.

Skills

Time management

Telephone manner

Communication

Customer focus

Team player

Job description

Illawarra Toyota is looking for a full-time Customer Service – Call Centre Representative to join our Customer Care Team.

As a Customer Care/Call Centre Representative you will be the first point of contact for our Service Departments for our Customers, working in a busy Call Centre.

Key responsibilities (but not limited to):

• Responding to high volumes of inbound phone calls, receiving service bookings and entering details into our Dealer Management System
• Making outbound phone calls following up our customers to ensure they received excellent customer service
• Meeting of set Key Performance Indicators and targets
• Assisting and supporting the Service Advisers with customer enquiries

The skills and experience we are looking for:

• Ability to work under pressure, be well organised and possess strong time management skills
• Be an excellent communicator, with an exceptional telephone manner
• Possess a customer-centric focus by understanding our customers needs and expectations, creating a positive experience and building customer loyalty
• Be a team player with a positive “can-do” attitude

About the role:

This is a full-time role (Monday – to Friday) based in our Customer Care Centre. On the job training will be provide to the successful applicant

An excellent opportunity to become an integral member of a fast paced and dynamic automotive dealership.

If you feel you have the skills and attributes we are looking for –

We thank you for your interest – only shortlisted applicants will be contacted.