Customer Experience Consultant

Noble Automotive; Canterbury-Bankstown; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Reward and recognition programs

Staff referral bonuses

Ongoing career development

Employee Assistance Program (EAP)

Job summary

Noble Toyota, part of the 4K Automotive Group, is seeking a professional Customer Experience Consultant to join our call-centre team in Canterbury-Bankstown. You will handle inbound and outbound calls to schedule vehicle service appointments and maintain accurate customer records.

Ideal candidates have call-centre experience, strong communication and customer service skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in a call-centre environment is highly regarded.
• Strong communication and customer service skills are essential.
• Basic computer literacy and administrative experience are required.
• Ability to multitask and stay organized in a fast-paced setting.

Responsibilities

• Answer incoming calls and make outbound calls to confirm or schedule service bookings.
• Provide accurate information about service offerings and availability.
• Maintain clear and detailed customer records in our system.
• Assist with filing, scanning, and maintaining service-related documents.
• Perform general administration tasks as required.

Skills

Call-centre experience

Customer service

Communication skills

Administrative tasks

Multitasking

Job description

Noble Toyota is part of the 4K Automotive Group, a trusted and family-operated business delivering outstanding customer service across Canterbury-Bankstown region. We pride ourselves on delivering exceptional customer experiences and high-quality vehicles.

We are seeking a professional and customer-focused Customer Experience Consultant to join our call-centre team. In this role, you will be responsible for handling inbound calls and making outbound calls to schedule vehicle service appointments.

Key Responsibilities

• Answer incoming calls and make outbound calls to confirm or schedule service bookings


• Provide accurate information about service offerings and availability


• Maintain clear and detailed customer records in our system


• Assist with filing, scanning, and maintaining service-related documents


• Perform general administration tasks as required

Requirements

• Previous experience in a call-centre environment will be highly regarded


• Strong communication and customer service skills


• Basic computer literacy and administrative experience


• Ability to multitask and work in a fast-paced environment

Why Join us?

4K Automotive provides opportunities for all team members to have a long and rewarding career. Benefits include:

• Reward and recognition programs - celebrating milestones, service awards, and birthdays.


• Staff referral bonuses and team perks


• Ongoing career development through internal training and manufacturer-accredited programs


• Employee Assistance Program (EAP)

Discover more about 4K Automotive - explore our Careers Hub: https://www.4kgroup.com.au/careers-hub

• Only shortlisted applicants will be contacted.


• Applicants must reside in Australia and hold full working rights.

We value diversity, equality, and inclusion, and are committed to providing a workplace where everyone feels respected, supported, and empowered to succeed.