Automation Infrastructure Lead

Officeworks Ltd; Ipswich City; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Employee discounts

Career development

Flexible holidays

Wellbeing programs

Job summary

Officeworks Ltd. is launching a major new Distribution Centre in Redbank, Queensland, and seeks an experienced Automation Infrastructure Lead to oversee robotics and automation infrastructure on-site.

You’ll partner with Operations, Technology, Transformation, and external vendors to ensure reliable performance and continuous improvement across the network. The role focuses on RCS/WES/WMS systems, system implementation, optimisation, and training, while serving as the SME for automation.

Qualifications

• Experience managing automation, robotics, or industrial technology in a distribution centre, logistics, manufacturing, or supply chain environment.
• Strong understanding of WMS, WCS, WES, and automation technologies.
• Experience managing technology vendors and service providers.
• Continuous improvement mindset with Lean or CI experience highly regarded.

Responsibilities

• Act as the on-site automation and robotics SME, leading system implementation, optimisation, troubleshooting, and team capability development.
• Manage and optimise key automation and warehouse systems (RCS, WES, WMS) for performance and reliability.
• Support daily DC and X-Dock operations by optimising automation performance and troubleshooting issues.
• Drive automation and infrastructure improvements using Lean/CI methodologies across the network.
• Oversee vendor performance against SLAs and KPIs and manage lifecycle of critical automation hardware.

Skills

Automation systems

Robotics

WMS/WCS/WES

Vendor management

Stakeholder engagement

Tools

RCS

WES

WMS

Lean/CI tools

Job description

Location: Redbank, QLD, AU

About us

At Officeworks, we bring big ideas at low prices to life for our customers, team, communities, and stakeholders. Founded in 1994 in Richmond Victoria, with more than 170 stores nationwide, a digital platform offering over 40,000 products, a national call centre and a dedicated business solutions team supporting micro, small and medium-sized businesses start, run and grow , we help Australians work, learn, create and connect, wherever and however they choose to shop. From technology, office supplies and furniture to education, art materials and essential services like Print & Copy and on‑site or remote tech support through Geeks2U, we deliver easy, engaging and customer experiences every day.

Our success is powered by more than 9,000 passionate team members. We are deeply committed to their safety, wellbeing, and career growth, while operating responsibly, giving back to the communities we serve through strong national and local partnerships, community fundraising, and a clear commitment to reducing our environmental impact and sourcing sustainably for the future.

About the role

Be at the forefront of warehouse automation and robotics and help shape the future of supply chain automation at Officeworks.

We're launching our largest and most advanced Distribution Centre inRedbank, Queensland, and we're seeking an experienced Automation Infrastructure Lead to play a critical role in bringing this next-generation operation to life.

This is a rare opportunity to join a major greenfield project and become the on-site expert for robotics, automation, execution systems, and technology infrastructure. Working at the intersection of operations and technology, you'll help ensure our automated solutions deliver exceptional performance while driving continuous improvement across the site.

More About the Role

As theAutomation Infrastructure Lead, you'll be responsible for the performance, optimisation, and ongoing development of the automation technologies that power our newest distribution centre.

You'll work closely with Operations, Technology, Transformation teams, and external vendors to ensure our automation infrastructure is operating safely, efficiently, and reliably while supporting the delivery of outstanding customer outcomes.

You'll also be the site's key Subject Matter Expert (SME) for robotics and automation, leading configuration, troubleshooting, training, documentation, and continuous improvement initiatives.

What You'll Be Doing

Act as the on-site automation and robotics SME, leading system implementation, optimisation, troubleshooting, and team capability development to ensure reliable and efficient operations.

Systems & Infrastructure Management

Manage and optimise key automation and warehouse systems, including Robotics Control Systems (RCS), Warehouse Execution Systems (WES), and supporting Warehouse Management Systems (WMS), ensuring infrastructure performance, reliability, and continuous improvement.

Operational Support

Support daily DC and X-Dock operations by optimising automation performance, troubleshooting system issues, and partnering with Operations and Technology teams to drive efficient, reliable outcomes.

Drive automation and infrastructure improvements using Lean and Continuous Improvement methodologies, developing scalable solutions and partnering with key stakeholders to enhance operational performance across the network.

Manage automation and technology vendors against SLAs and KPIs while overseeing the maintenance, lifecycle management, and performance of critical automation hardware, equipment, and supporting infrastructure.

About you

You’ll bring experience managing automation, robotics, warehouse systems, or industrial technology in a distribution centre, logistics, manufacturing, or supply chain environment.

You’ll also have:

• Experience supporting automated warehouse or robotics solutions.
• Strong understanding of WMS, WCS, WES, and automation technologies.
• Knowledge of robotics, sortation systems, scanners, sensors, and warehouse infrastructure.
• Excellent troubleshooting and problem-solving skills.
• Experience managing technology vendors and service providers.
• Strong stakeholder engagement skills with the ability to work across operations and technology teams.
• A continuous improvement mindset with Lean or CI experience highly regarded.
• A passion for innovation, automation, and operational excellence.

Why Officeworks?

This is more than just an automation role.

You’ll have the opportunity to help launch one of the most significant supply chain investments in our network, influence how automation is deployed across the business, and work with leading warehouse technologies in a fast-paced, innovative environment.

At Officeworks, our people are at the heart of everything we do. We offer a supportive, inclusive culture, opportunities for growth, and the chance to make a genuine impact on the future of our supply chain operations.

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• OurFlexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.