Auto Service Leader: Front Desk & Express Ops (Franchise)

Eagers Automotive; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Company car included

Laptop with remote access

Career progression

Onsite dealer meetings

Job summary

Eagers Automotive Brisbane is seeking a driven Assistant Service Manager to lead the front and back counter operations within our Kia and Hyundai service department. This hands-on leadership role focuses on improving bookings, reception clarity and customer flow while supporting workshop teams.

You will manage daily bookings, customer experience and Express Service workflows, while developing the team and ensuring professional, timely resolutions.

Qualifications

• 5+ years franchise dealership experience in an automotive Service Advisor or Assistant Service Manager role.
• Strong communication and conflict resolution skills.
• Customer-focused with leadership capabilities.

Responsibilities

• Lead and manage the front counter, Warranty and Reception operation.
• Drive customer experience and NPS/CSI performance.
• Oversee daily bookings, customer flow and driveway operations.
• Champion the Express Service Operation maximising efficiency.
• Support advisor performance, structure and consistency in process.
• Handle escalations and ensure professional, timely resolutions.
• Work closely with workshop control, parts and management teams.
• Manage your own customer base, handling around 10 vehicles per day.

Skills

Franchise dealership experience

People leadership

Customer service excellence

Communication skills

Conflict resolution

Job description

Eagers Automotive Brisbane is seeking a driven Assistant Service Manager to lead the front and back counter operations within our Kia and Hyundai service department. This hands-on leadership role focuses on improving bookings, reception clarity and customer flow while supporting workshop teams.

You will manage daily bookings, customer experience and Express Service workflows, while developing the team and ensuring professional, timely resolutions.