Service Department Leader - Growth, Team Coaching, Mon-Fri

Eagers Automotive; Canning; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Team discounts

Training program

Health insurance

Paid parental leave

Employee assistance program

Job summary

Eagers Automotive WA Hino is seeking an experienced Service Manager to lead the busy service department within our dealership. You will oversee workshop and service reception operations, coach your team, and drive guest satisfaction and financial performance in a fast-paced environment.

Reporting to a Dealer Principal, you will manage capacity, workflow, and safety, build strong relationships with guests, fleet customers and internal stakeholders, and lead initiatives to improve service

Qualifications

• Proven experience as a Service Manager or Aftersales leader.
• Strong leadership and team development skills.
• Demonstrated ability to improve service profitability.

Responsibilities

• Lead, mentor and develop the workshop team.
• Drive service department performance and profitability targets.
• Manage workshop capacity, workflow and resource allocation.
• Ensure exceptional customer service and guest satisfaction.
• Monitor repair quality and service turnaround times.
• Ensure compliance with safety and manufacturer standards.

Skills

Leadership

People management

Operational performance

Customer service

Job description

Eagers Automotive WA Hino is seeking an experienced Service Manager to lead the busy service department within our dealership. You will oversee workshop and service reception operations, coach your team, and drive guest satisfaction and financial performance in a fast-paced environment.

Reporting to a Dealer Principal, you will manage capacity, workflow, and safety, build strong relationships with guests, fleet customers and internal stakeholders, and lead initiatives to improve service