Dynamic Service Advisor – Fast-Paced Auto Care

Eagers Automotive; Liverpool City Council; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discount gym memberships

Health insurance

Vehicle purchasing and serviceDiscount

Work/life balance

Job summary

Eagers Automotive in Australia is seeking a Service Advisor to act as the main point of contact for customers, both in person and on the phone. You will liaise with Sales, Service and Repair departments to ensure customer requests are understood and serviced efficiently.

You will need excellent communication skills, be highly organised, and possess a current NSW driver’s licence. Knowledge of ERA and Pentana, plus Microsoft Office, is essential.

Qualifications

• Able to connect with customers and understand their requests.
• Thrives in a high-paced environment and handles multiple tasks.
• Must hold a current NSW driver's licence.
• Familiarity with ERA and Pentana computer systems and the Microsoft Office suite.

Responsibilities

• Greet customers and determine needs and charges.
• Brief the relevant department and establish timelines.
• Track progress and keep customers updated.

Skills

Customer service

Communication

Administration

Teamwork

Organisational skills

Tools

ERA system

Pentana

Microsoft Office

Job description

Eagers Automotive in Australia is seeking a Service Advisor to act as the main point of contact for customers, both in person and on the phone. You will liaise with Sales, Service and Repair departments to ensure customer requests are understood and serviced efficiently.

You will need excellent communication skills, be highly organised, and possess a current NSW driver’s licence. Knowledge of ERA and Pentana, plus Microsoft Office, is essential.