Auto Service Advisor: Customer Experience Champion

Northeast Auto Group; Adelaide; On-site; AUD 52,000 - 70,000; Full time

Job summary

Northeast Auto Group in Adelaide is seeking a Service Advisor to join our service team. You will coordinate bookings, communicate with customers, and support invoicing and vehicle collection to ensure smooth service experiences.

You are a team player with customer service experience, solid communication, basic computer skills, and a current driver’s license. Experience with a DMS is a plus. We are an Equal Opportunity Employer and promote a safe, inclusive workplace.

Qualifications

• Customer service experience required.
• Ability to communicate the value of service and repairs.
• Intermediate computer skills and DMS experience.
• Outstanding communication and interpersonal skills.
• Excellent time management skills.

Responsibilities

• Maintaining customer bookings calendar and ensure it is always up to date
• Customer check in
• Keeping lines of communication open between service team and customers
• Assisting the service team with all customer facing aspects of the department
• Answering phones and emails
• General administration duties

Skills

Customer service experience

Communication skills

Interpersonal skills

Time management

Current Driver's License

Tools

DMS experience

Job description

Northeast Auto Group in Adelaide is seeking a Service Advisor to join our service team. You will coordinate bookings, communicate with customers, and support invoicing and vehicle collection to ensure smooth service experiences.

You are a team player with customer service experience, solid communication, basic computer skills, and a current driver’s license. Experience with a DMS is a plus. We are an Equal Opportunity Employer and promote a safe, inclusive workplace.