Automotive Service Administrator – Drive Workshop Efficiency

Big Chief Hire; Australia; Remote; AUD 55,000 - 75,000; Full time

Job summary

Northeast Auto Group in Australia is seeking a Service Administrator to provide essential administrative support to the Service team, ensuring jobs are processed accurately and customers stay informed. You will work closely with service advisors, technicians and workshop staff, handling documentation, bookings and invoicing while maintaining up-to-date customer and vehicle records.

This role suits someone with solid administration and customer service experience who wants to grow careers in the

Qualifications

• Experience in administration or customer service roles.
• Strong data-entry and record-keeping skills.
• Good computer skills and attention to detail.

Responsibilities

• Open, maintain and close workshop job cards and repair orders.
• Prepare and process service and repair documentation.
• Assist with warranty claims and gather supporting docs.
• Review job cards for accurate labour, parts and information.
• Assist with customer bookings and workshop scheduling.
• Provide customers with updates on vehicle progress.
• Process purchase orders, invoices and service administration.
• Liaise with technicians, parts and other departments on current jobs.
• Maintain accurate customer and vehicle data in dealership systems.
• Follow up outstanding paperwork and ensure jobs are invoiced.
• Assist with general customer enquiries via phone, email and in person.
• Provide general admin support to the Service Department.

Skills

Administration

Customer service

Data entry

Communication

Driver's License

Job description

Northeast Auto Group in Australia is seeking a Service Administrator to provide essential administrative support to the Service team, ensuring jobs are processed accurately and customers stay informed. You will work closely with service advisors, technicians and workshop staff, handling documentation, bookings and invoicing while maintaining up-to-date customer and vehicle records.

This role suits someone with solid administration and customer service experience who wants to grow careers in the