Auto Repair Customer Experience Lead

Capital Smart Repairs; Melbourne; On-site; AUD 42,000 - 60,000; Full time

Job summary

Capital S.M.A.R.T is seeking a Customer Service Officer at Airport West to be the first contact for our customers, providing up-to-date information about repairs and reassuring clients that their vehicles are in expert hands. This permanent full-time role runs Monday to Friday, 8:00am to 4:30pm in a modern workshop.

You will deliver a friendly service, build rapport with customers, and support the team to ensure smooth repairs and timely collection.

Qualifications

• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to stay organised in a busy workshop environment.

Responsibilities

• Be the first contact for customers and provide up-to-date information about repairs.
• Reassure clients that their vehicles are in expert hands.
• Deliver a friendly service, build rapport with customers, and support the team.
• Ensure smooth repairs and timely collection.

Job description

Capital S.M.A.R.T is seeking a Customer Service Officer at Airport West to be the first contact for our customers, providing up-to-date information about repairs and reassuring clients that their vehicles are in expert hands. This permanent full-time role runs Monday to Friday, 8:00am to 4:30pm in a modern workshop.

You will deliver a friendly service, build rapport with customers, and support the team to ensure smooth repairs and timely collection.