Auto Claims Assessor — Inspect, Quote & Resolve

Youi Pty Ltd; Brisbane; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Company car

Fuel card

Mobile tools

Wellbeing

Discounted gym access

Youi insurance

Incentives

Annual leave 22 days

Paid training

Job summary

Youi in Australia is seeking a qualified Assessor to step off the tools and sign off repairs, ensuring fair claims and smooth customer recovery. You’ll inspect vehicles on-site and on-road, review estimates, and progress claims with accuracy.

Training starts with three weeks at the Chermside office, travel covered. You’ll gradually build your own portfolio while balancing desktop reviews and field work, with options like a 9-day fortnight and 22 days’ annual leave.

Qualifications

• Trade qualification in Panel Beating or Spray Painting is essential.
• Hold a current driver’s licence as you will be on the road.
• Bonus if you’ve worked with watercraft or specialty vehicles.

Responsibilities

• Inspect damaged vehicles and validate claims.
• Scope repairs and review repairer estimates.
• Identify discrepancies or potential fraud indicators.
• Assess liability considerations.
• Manage customer expectations professionally.
• Manage your diary and turnaround times.
• Work closely with service providers to ensure quality repairs.
• Maintain thorough documentation and compliance standards.

Skills

Attention to detail

Strong communication

Time management

Diary management

Documentation

Customer focus

Education

Trade qualification in Panel Beating or Spray Painting

Job description

Youi in Australia is seeking a qualified Assessor to step off the tools and sign off repairs, ensuring fair claims and smooth customer recovery. You’ll inspect vehicles on-site and on-road, review estimates, and progress claims with accuracy.

Training starts with three weeks at the Chermside office, travel covered. You’ll gradually build your own portfolio while balancing desktop reviews and field work, with options like a 9-day fortnight and 22 days’ annual leave.