Associate Platform Designer

NSW Health; Willoughby; Hybrid; AUD 119,000 - 140,000; Full time

Benefits offered by this job

Hybrid work flexibility

Career growth opportunities

Competitive salary plus super

Job summary

eHealth NSW is seeking an Associate Platform Designer to craft UX/UI artefacts for ServiceNow initiatives and to shape employee journeys across NSW Health. You will collaborate with product owners, designers and developers, leading user research and usability testing to deliver intuitive platform experiences.

The role focuses on establishing design standards, applying human‑centred methodologies, and driving consistency across large systems.

Qualifications

• Experience delivering UX/UI artefacts like wireframes, prototypes and high‑fidelity mock‑ups.
• Collaborate with product owners, designers and developers across discovery and delivery.
• Shape employee journeys, workflows and forms to improve user experience.
• Lead user research and usability testing to convert insights into design improvements.
• Establish and apply design standards, style guides and best practices.
• Apply human‑centred design methodologies through the full design lifecycle.
• Strong stakeholder engagement and ability to thrive in multidisciplinary teams.
• Commitment to continuous learning in UX/UI design and enterprise platforms.

Responsibilities

• Deliver UX/UI design artefacts, including wireframes, prototypes and high‑fidelity mockups.
• Collaborate with Product Owners, designers and developers throughout discovery and delivery.
• Shape employee journeys, workflows and forms across NSW Health.
• Lead user research and usability testing to drive design improvements.
• Establish design standards, style guides and best practices for consistency.
• Apply human‑centred design methods across the full design lifecycle.
• Engage stakeholders and communicate effectively in multidisciplinary teams.

Skills

UX design

UI design

User research

Wireframes

Prototyping

Usability testing

Stakeholder engagement

ServiceNow

Tools

ServiceNow

Job description

Associate Platform Designer (Health Manager Level 2)

Shape the digital experiences used across NSW Health in a leading ServiceNow team – while enjoying hybrid flexibility, competitive pay, and real career growth.

• Permanent Full Time
• Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
• Attractive salary from $118,821.00 up to $140,201.00 + 12% Super + 17.5% annual leave loading

Applications Close

11:59pm, Sunday 25th October 2026

Your work matters at eHealth NSW

As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW .

Join the Team

As an Associate Platform Designer within our ServiceNow team, you will play a key role in delivering user-centred design solutions that enhance the employee experience across NSW Health. Working across projects and BAU enhancements, you will apply end-user insights to create intuitive, accessible and consistent platform experiences while contributing to the development of design standards and best practices.

In this role, you will:

• Deliver UX/UI design artefacts, including wireframes, prototypes and high-fidelity mock-ups for ServiceNow initiatives.
• Collaborate with Product Owners, designers and developers throughout discovery and delivery to shape and deliver user-centred digital experiences.
• Shape employee journeys, workflows and forms that improve the user experience across NSW Health.
• Lead user research and usability testing to turn insights into meaningful design improvements.
• Establish and apply design standards, style guides and best practices to ensure consistent platform experiences.
• Demonstrated experience applying human‑centred design methodologies across the full design lifecycle, from research and ideation through to prototyping, testing and UI delivery.
• Strong stakeholder engagement, communication and collaboration skills, with the ability to work effectively in multidisciplinary teams.
• A passion for continuous learning and professional development in user research, UX/ui design and enterprise digital platforms.
• Proven ability to deliver high‑quality design outcomes within complex or large‑scale environments.
• A user‑focused mindset with the ability to translate insights into intuitive and impactful digital experiences.

Why work at eHealth NSW

At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:

• This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.