Application Support Officer - ServiceNow

NSW Health; Willoughby City Council; Hybrid; AUD 109,000 - 134,000; Full time

Benefits offered by this job

Hybrid work options

Day off monthly

Salary packaging

Career development

Wellbeing initiatives

Job summary

NSW Health is seeking an Application Support Officer - ServiceNow to help keep one of NSW Health's enterprise platforms running smoothly. You will provide technical support, investigate and resolve issues, and support enhancements while working with stakeholders to deliver strong customer outcomes.

The role offers hybrid flexibility, a temporary full‑time arrangement up to 12 months, and a salary up to $121,497 per year plus 12% super and 17.5% annual leave loading, with career development and

Qualifications

• Experience with the ServiceNow platform in an enterprise environment.
• Strong analytical and troubleshooting skills.
• Ability to investigate and resolve system issues.
• Collaborate with stakeholders to deliver outcomes.

Responsibilities

• Support the day-to-day operation of the ServiceNow platform.
• Investigate system issues, troubleshoot, and implement fixes.
• Monitor platform performance and provide insights for reliability.
• Develop and maintain knowledge resources and documentation.
• Drive continuous improvement of ServiceNow operations.

Skills

ServiceNow

Analytical

Troubleshooting

Stakeholder collaboration

Enterprise IT

Tools

ServiceNow ITSM

Job description

Application Support Officer - ServiceNow

Application Support Officer - ServiceNow (Health Manager Level 1) Drive the performance and reliability of NSW Health's ServiceNow platform, delivering exceptional support and digital solutions that make a real difference across the health system – while enjoying hybrid flexibility, competitive pay, and real career growth.

• Temporary Full Time Exempt for up to 12 months
• Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
• Attractive salary, up to $121,497.00 + 12% Super + 17.5% annual leave loading

Applications Close: 11:59pm, Thursday 15th October 2026

Your work matters at eHealth NSW As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW.

Join the Team

As an Application Support Officer - ServiceNow, you'll help keep one of NSW Health's critical enterprise platforms running smoothly. You'll provide technical support, investigate and resolve system issues, support enhancement projects, and work closely with stakeholders to deliver exceptional customer outcomes while contributing to the ongoing improvement of the ServiceNow platform.

In this role, you will:

• Support the day-to-day operation of the ServiceNow platform, delivering responsive support and guidance to users.
• Investigate system issues, troubleshoot problems, and collaborate with team members to identify effective solutions.
• Monitor platform performance and provide insights to maintain reliability and service excellence.
• Develop knowledge resources, procedures, and documentation that strengthen team capability and user experience.
• Improve ServiceNow operations by identifying risks, recommending maintenance activities, and driving continuous improvement initiatives.
• Has strong analytical and troubleshooting skills, with the ability to identify root causes and resolve issues effectively.
• Has experience working with and supporting the ServiceNow platform in an enterprise environment.

What’s in it for You?

At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:

• Hybrid and flexible working options to support balance and productivity
• Allocated day off per month in addition to annual leave
• Salary packaging to maximise your take-home pay
• Career development and learning opportunities to help you grow
• Wellbeing initiatives like Fitness Passport to support your physical and mental health

Important information

• This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• For this role 'Exempt' is refers to a fixed term contract of more than 13 weeks.
• If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.