Assistant Venue Manager | Hospitality & Entertainment Leader

iPlay; Broadway; On-site; AUD 70,000 - 95,000; Full time

Job summary

iPlay Broadway is seeking an energetic Assistant Venue Manager to lead daily operations and inspire a high-performing team. You will collaborate with the Venue Manager to ensure excellent guest experiences, motivate staff, and drive performance in a fast-paced entertainment venue.

The role focuses on people development, recruitment support, and maintaining high standards across service, safety and compliance. Weekend and holiday flexibility is required.

Qualifications

• Experience in a supervisory or management role.
• Hospitality/retail/entertainment background preferred.
• Strong leadership and communication skills.
• Flexible to work across days, nights and weekends.

Responsibilities

• Oversee day-to-day venue operations and performance.
• Lead and develop the Customer Service Attendants and Supervisors.
• Drive exceptional guest experiences and service standards.
• Support recruitment, onboarding and training of team members.
• Monitor venue performance, sales and operational targets.
• Oversee opening/closing procedures and daily shift management.
• Manage guest inquiries and feedback, resolving escalations.
• Maintain venue presentation, safety and compliance standards.
• Ensure arcade games, attractions and facilities operate smoothly.
• Foster a positive, accountable team culture.

Skills

Leadership

People management

Customer service

Operations oversight

Recruitment

Job description

iPlay Broadway is seeking an energetic Assistant Venue Manager to lead daily operations and inspire a high-performing team. You will collaborate with the Venue Manager to ensure excellent guest experiences, motivate staff, and drive performance in a fast-paced entertainment venue.

The role focuses on people development, recruitment support, and maintaining high standards across service, safety and compliance. Weekend and holiday flexibility is required.