Assistant Manager: Live Entertainment & Fast-Pace Ops

Zenith Hotels; Newcastle; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Staff discounts

Mentoring and development

Job summary

Exchange Hotel is seeking a confident, hands-on Assistant Manager to lead day-to-day operations across the venue’s bar, gaming and bistro. You will work closely with the General Manager to shape service standards and the guest experience in a busy hospitality setting.

Ideal candidates will have Assistant Manager or Senior Duty Manager experience in high-volume environments, with a solutions-focused, people-first leadership style. Availability for nights, weekends and public holidays is essential.

Qualifications

• Experience as an Assistant Manager or Senior Duty Manager in hospitality.
• Background in high-volume hospitality or entertainment venues.
• Ability to lead shifts and coach teams while maintaining guest focus.

Responsibilities

• Lead high-volume service, late-night trade and entertainment.
• Set service standards and deliver exceptional guest experiences.
• Coach and motivate teams across bar, floor and restaurant operations.
• Manage opens, closes, operational decisions and guest escalations.
• Drive compliance, safety, performance and a positive team culture.

Skills

Assistant Manager experience

High-volume hospitality

Leadership under pressure

Guest experience focus

Tools

RSA

RCG

ARCG

IdealPOS

Deputy

Job description

Exchange Hotel is seeking a confident, hands-on Assistant Manager to lead day-to-day operations across the venue’s bar, gaming and bistro. You will work closely with the General Manager to shape service standards and the guest experience in a busy hospitality setting.

Ideal candidates will have Assistant Manager or Senior Duty Manager experience in high-volume environments, with a solutions-focused, people-first leadership style. Availability for nights, weekends and public holidays is essential.