Assistant Venue Manager: Lead Teams & Guests

The Park Lane Group; Cowes; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

BIG4 membership

Employee Assistance Program (EAP)

Staff discounts across Park Lane

Career development opportunities

Job summary

A Maze’N Things, part of The Park Lane Group, is seeking an Assistant Venue Manager to support the venue and lead frontline teams on busy days. You’ll coach staff, train new hires, and help ensure smooth operations across Attractions, F&B, Retail and Cleaning.

You will often be on the floor, resolving issues, maintaining safety and presentation standards, and driving practical improvements to guest experience. Availability across weekdays, weekends and holidays is required.

Qualifications

• Experience leading or supervising teams in a customer-focused environment.
• Strong communication, organisation and problem-solving skills.
• Confidence overseeing day-to-day operations, staffing and competing priorities.
• Experience training, coaching and supporting team members.

Responsibilities

• Overseeing day-to-day operations across the venue and helping keep things running smoothly
• Leading and supporting our Shift Leads and frontline teams
• Coordinating rosters and staffing across the venue
• Supporting the onboarding and training of new and existing team members
• Coaching team members and supporting day-to-day performance
• Maintaining strong standards across safety, compliance, presentation and service
• Helping resolve visitor feedback, incidents and operational issues as they arise
• Identifying and implementing practical improvements to the way we work and the visitor experience
• Working with the Venue Manager on staffing, costs, and operational priorities

Skills

Leadership

Staff management

Customer service

Planning & scheduling

Training

Communication

Job description

A Maze’N Things, part of The Park Lane Group, is seeking an Assistant Venue Manager to support the venue and lead frontline teams on busy days. You’ll coach staff, train new hires, and help ensure smooth operations across Attractions, F&B, Retail and Cleaning.

You will often be on the floor, resolving issues, maintaining safety and presentation standards, and driving practical improvements to guest experience. Availability across weekdays, weekends and holidays is required.