Assistant Venue Manager

iPlay; Broadway; On-site; AUD 70,000 - 95,000; Full time

Job summary

iPlay Broadway is seeking an energetic Assistant Venue Manager to lead daily operations and inspire a high-performing team. You will collaborate with the Venue Manager to ensure excellent guest experiences, motivate staff, and drive performance in a fast-paced entertainment venue.

The role focuses on people development, recruitment support, and maintaining high standards across service, safety and compliance. Weekend and holiday flexibility is required.

Qualifications

• Experience in a supervisory or management role.
• Hospitality/retail/entertainment background preferred.
• Strong leadership and communication skills.
• Flexible to work across days, nights and weekends.

Responsibilities

• Oversee day-to-day venue operations and performance.
• Lead and develop the Customer Service Attendants and Supervisors.
• Drive exceptional guest experiences and service standards.
• Support recruitment, onboarding and training of team members.
• Monitor venue performance, sales and operational targets.
• Oversee opening/closing procedures and daily shift management.
• Manage guest inquiries and feedback, resolving escalations.
• Maintain venue presentation, safety and compliance standards.
• Ensure arcade games, attractions and facilities operate smoothly.
• Foster a positive, accountable team culture.

Skills

Leadership

People management

Customer service

Operations oversight

Recruitment

Job description

BECOME AN ASSISTANT VENUE MANAGER AT IPLAY BROADWAY!

Ready to take the next step in your leadership career?

At iPlay Australia, we're all about creating unforgettable entertainment experiences that bring people together. From arcade thrills and exciting attractions to birthday celebrations and great customer experiences, we make sure there's always something happening!

We're looking for an energetic, hands-on Assistant Venue Manager to join the team at iPlay Broadway.

This is an exciting opportunity for an experienced hospitality, retail or entertainment professional who loves leading people, driving performance and creating a venue that guests can't wait to come back to.

THE ROLE

As the Assistant Venue Manager, you'll work closely with the Venue Manager to lead the day-to-day operations of iPlay Broadway, ensuring the venue runs smoothly, the team stays motivated and every guest enjoys an exceptional experience.

This is more than just an operational role. You'll play a key part in building a positive team culture, developing people, maintaining high standards and bringing the iPlay experience to life.

What you'll do:

• Support the Venue Manager in overseeing daily venue operations and performance
• Lead, motivate and develop a team of Customer Service Attendants and Supervisors
• Drive exceptional customer service and memorable guest experiences
• Assist with recruitment, onboarding, training and team development
• Monitor venue performance, sales and operational targets
• Oversee opening and closing procedures and daily shift management
• Manage customer enquiries, feedback and escalated concerns
• Maintain venue presentation, safety and compliance standards
• Ensure arcade games, prizes and attractions are operating at their best
• Help create a positive, accountable and high-performing team culture

ABOUT YOU

You're a natural leader who leads from the front, enjoys developing people and knows how to bring energy and enthusiasm to a team.

You'll also bring:

• Previous experience in a supervisory or management role
• Experience in hospitality, retail, entertainment or a customer-focused environment
• Strong leadership, communication and people management skills
• A passion for customer service and creating memorable experiences
• Commercial awareness and an understanding of venue performance
• Excellent problem-solving and decision-making abilities
• A hands-on approach with the ability to thrive in a fast-paced environment
• Flexibility to work days, nights, weekends and school holidays
• Experience in arcade, bowling or entertainment operations will be highly regarded.

WHY JOIN IPLAY?

• Career Growth: Opportunities to develop and progress within a growing entertainment business
• Training & Development: Hands-on training and ongoing leadership development
• Fun Work Environment: Work in an exciting venue where no two days are the same
• Team Rewards: Competitions, incentives, prizes and a healthy social calendar
• Employee Discounts: Access to exclusive online and in-store discounts
• Supportive Culture: Be part of a team that values accountability, collaboration, integrity and performance

READY TO LEAD THE ENERGY?

If you're passionate about people, thrive on a challenge and are ready to take the next step in your management career, we want to hear from you!

Join iPlay Broadway and help us create Moments That Matter for our guests and our team.