Assistant Venue Manager - Lead & Elevate Guest Experience

BOUNCEinc; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Career progression

Bonus structure

Free BOUNCE passes

Team Academy

Work-life balance

Paid parental leave

Referral incentives

Cafe discounts

Mental health support

Job summary

BOUNCEinc is seeking an Assistant Venue Manager to lead a dynamic, high‑energy venue team on a busy floor. You will coach staff, set standards for customer experiences and drive performance across key KPIs, with ownership of daily operations and staff development.

You will lead from the floor, foster a culture of teamwork and accountability, and ensure safety and world‑class service. This role offers leadership growth within a vibrant entertainment brand and venues across Australia.

Qualifications

• Proven leadership in fast‑paced, customer‑focused environments.
• Strong coaching and people development mindset.
• Experience guiding teams and driving customer experiences.

Responsibilities

• Lead the Tribe by coaching and motivating the venue team.
• Own customer experience by delivering world‑class service.
• Drive venue performance through KPIs across sales, safety and costs.
• Maintain safety, compliance and high operating standards.

Skills

Leadership

Coaching

Team leadership

Commercial awareness

Customer service

Decision making

Resilience

Hands-on leadership

Team culture

Energy

Job description

BOUNCEinc is seeking an Assistant Venue Manager to lead a dynamic, high‑energy venue team on a busy floor. You will coach staff, set standards for customer experiences and drive performance across key KPIs, with ownership of daily operations and staff development.

You will lead from the floor, foster a culture of teamwork and accountability, and ensure safety and world‑class service. This role offers leadership growth within a vibrant entertainment brand and venues across Australia.