Assistant Venue Manager

iPlay; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

iPlay Eastern Creek Quarter seeks an energetic Assistant Venue Manager to partner with the Venue Manager, lead teams on the floor and ensure outstanding guest experiences across arcade, bowling and attractions.

You will drive daily operations, coach staff, manage rosters and safety, and push sales and standards in a fast-paced entertainment environment. Growth into venue leadership roles is encouraged.

Qualifications

• Previous leadership or supervisory experience in hospitality, entertainment, retail or a similar customer-focused environment
• Hands-on leadership style and the confidence to lead from the floor
• Strong communication and people skills
• Ability to stay calm and make decisions under pressure
• Flexibility to work across days, nights, weekends and public holidays

Responsibilities

• Support the Venue Manager with the day-to-day operation of the venue
• Lead, motivate and support the team across busy trading periods
• Deliver exceptional customer service and create memorable guest experiences
• Assist with team training, development and performance
• Help manage rosters, breaks and daily team deployment
• Support stock control, ordering, cash handling and venue administration
• Assist with opening and closing procedures and shift leadership
• Monitor venue presentation, cleanliness, safety and compliance
• Resolve guest concerns quickly and professionally
• Help drive sales, performance and operational standards
• Step up and take charge of the venue when the Venue Manager is unavailable
• Bring energy, accountability and teamwork to every shift

Skills

Leadership experience

Customer service

People management

Communication skills

Flexibility

Job description

BECOME AN ASSISTANT VENUE MANAGER AT IPLAY EASTERN CREEK QUARTER

At iPlay, we don’t just run venues, we create Moments that Matter. From the first smile at the door to the final high-five at redemption, our mission is to turn every visit into a story guests can’t wait to share.

We’re a high-energy mix of arcade thrills, bowling strikes and next-level attractions, powered by passionate leaders and crews who live and breathe excitement, service and teamwork.

With iPlay Eastern Creek Quarter, featuring state-of-the-art arcades and attractions, we’re looking for an energetic and people-focused Assistant Venue Manager to join the team and help bring the venue to life.

If you’re ready to step up, take ownership and grow your leadership career in the entertainment industry, this is your opportunity to Lead the Energy with one of Australia’s fastest-growing entertainment businesses.

The Role

As Assistant Venue Manager, you’ll work closely with the Venue Manager to keep the venue running at its best. You’ll be hands‑on, visible and actively involved in leading the team, delivering exceptional guest experiences and driving strong operational performance.

You’ll help create an atmosphere where:

• The games are buzzing


• The lanes are rocking


• The guests are smiling


• The team is performing at its best

You’ll play a key role across the full Guest Journey, from Arrival to Farewell, helping ensure every guest leaves with a reason to come back.

What You’ll Do

• Support the Venue Manager with the day‑to‑day operation of the venue


• Lead, motivate and support the team across busy trading periods


• Deliver exceptional customer service and create memorable guest experiences


• Assist with team training, development and performance


• Help manage rosters, breaks and daily team deployment


• Support stock control, ordering, cash handling and venue administration


• Assist with opening and closing procedures and shift leadership


• Monitor venue presentation, cleanliness, safety and compliance


• Resolve guest concerns quickly and professionally


• Help drive sales, performance and operational standards


• Step up and take charge of the venue when the Venue Manager is unavailable


• Bring energy, accountability and teamwork to every shift

About You

You’re a confident, hands‑on leader who loves working with people and thrives in a fast‑paced environment.

You bring:

• Previous leadership or supervisory experience in hospitality, entertainment, retail or a similar customer‑focused environment


• A hands‑on leadership style and the confidence to lead from the floor


• Strong communication and people skills


• The ability to stay calm and make decisions under pressure


• A positive, energetic attitude and a willingness to get stuck in


• Strong organisation and time management skills


• The ability to coach, motivate and develop team members


• Flexibility to work across days, nights, weekends and public holidays


• RSA, RMLV or Food Safety Supervisor certification is advantageous

Why Join iPlay?

• Competitive salary and opportunities for progression


• Join a fast‑growing Australian entertainment business


• Clear career pathways into Venue Manager and senior leadership roles


• Be part of a high‑energy, supportive team


• Develop your leadership skills across arcade, bowling and attractions


• A culture where your energy, ideas and effort are noticed and valued

Lead the Energy and help create Moments that Matter every day